Senior Manager_Customer Value Architect

Job Description

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture

About this Role

We are seeking a Customer Value Architect to lead end-to-end execution of process mining initiatives and continuous improvement programmes. This role focuses on identifying value opportunities through process insights, shaping transformation roadmaps, and realising measurable business benefits. The individual will work closely with Product Owners, market stakeholders, and VOIS platform and data experts to analyse opportunities, define success criteria, and deliver outcomes aligned to business strategy.

What you will do

Own the full lifecycle of process mining initiatives using platforms such as Signavio and Celonis.Identify opportunities for elimination, simplification, standardisation, digitalisation, and automation across end-to-end processes.Independently analyse dashboards and explorers to identify trends, root causes, and improvement opportunities.Translate data insights into actionable recommendations and present findings to business stakeholders.Define value realisation plans and lead benefit case analysis.Build and submit business cases for approved opportunities and secure stakeholder sign-off.Manage implementation of process improvements through process automation tools.Drive adoption, enablement, and effectiveness of deployed solutions.Maintain a prioritised pipeline of continuous improvement initiatives aligned to business value.Partner with Scrum Masters and Product Owners to ensure business change activities are clearly understood and delivered.Conduct deep-dive analysis of business requirements and define future-state roadmaps.Support governance through planning, risk identification, and stakeholder reviews.Contribute to a culture of continuous improvement through training, coaching, and idea generation within VOIS teams.

Who you are

• Experienced in hands-on deployment and usage of Signavio Process Insights and Process Intelligence.
• Six Sigma Black Belt trained or certified.
• Skilled in business process management systems (BPMS) deployments.
• Experienced in managing projects using Lean, Six Sigma, Agile, PMP, or similar methodologies.
• A structured problem solver with the ability to identify root causes and implement sustainable solutions.
• Comfortable working independently, setting priorities, and managing multiple stakeholders.
• Strong analytical, interpersonal, and communication skills, both written and verbal.
• Adaptable, change-oriented, and comfortable operating in complex transformation environments.
• Knowledgeable in HR processes and systems.

Not a Perfect Fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What’s in it for you

Opportunity to work on large-scale transformation and automation initiatives across global markets.Exposure to advanced process mining platforms and enterprise-wide improvement programmes.A collaborative environment that values continuous learning, innovation, and inclusive thinking.The ability to influence measurable business outcomes and value realisation at scale.

What skills you will learn

Advanced value realisation and benefit tracking methodologies.Stakeholder influence and storytelling through data-driven insights.Scaled application of process mining, automation, and digital transformation tools.Governance and delivery of complex, cross-functional improvement programmes

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

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