Senior Executive - Network Operations Engineer - Pune

Job Description

Join Us

At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

What you’ll do

Proactively monitor customer networks to identify fault occurrences.
• Acknowledge, check, and respond to customer fault reports.
• Perform timely and accurate diagnostics, ensuring fault clearance wherever possible.
• Ensure accurate ticket detail entry and updates for all fault reports.
• Ensure technical and managerial escalation completed to defined timescales.
• Test and liaise with customers and other internal or external agencies and third parties.
• Ensure overall adherence to quality procedures and working processes.
• Ensure awareness of SLA agreements and perform all ticket actions in timescales to support SLA success.
• Identify and agree cover wherever possible for planned absences.
• Proactively identify self-development needs.
• Actively support team members in day-to-day operations
• Assess the fault tickets correctly based on the information available and contact customer/service desk for more details.
• Carry out initial diagnostics on service, identify understand & resolve incidents/alarms within pre-defined technical or time-based criteria across the end-to-end service.
• Manage reactive incidents accordingly, either to resolution or passing to 1st Line
• Ability to monitor & carry out 1st line diagnostics & fix on multiple IP& Data technologies.
• Sound knowledge on routing, switching, routing protocols must have.
• CCNA level network understanding/knowledge required, CCNA certified preferred.
• Excellent communication skills and email writing skills must have.
• Educational qualification must be BE/B.Tech engineer.
• Ability to work 24/7 rotation shift.
• Employee working persona is Hybrid and base location is Pune.
• 8 days’ work from office is mandatory in a month

Who you are

Not a perfect fit?

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.

What's in it for you

Who we are

We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.

Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.

Together we can.