Payments Product Manager

Job Description

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Job Purpose:
Drive and oversee the successful delivery of M-Pesa’s strategic payment collection projects, ensuring they are completed on time, within budget, and meet all defined scope and quality standards.
Key Responsibilities:

Lead the definition of project scope, objectives, approach, governance structures, controls, and acceptance criteria in alignment with business goals.
• Facilitate project definition workshops, trainings and prepare comprehensive Project Initiation Documents.
• Develop detailed project plans outlining activities, milestones, deliverables, resource requirements, and ownership.
• Oversee the facilitation and documentation of business requirements in collaboration with key stakeholders.
• Monitor and manage financial performance against budget throughout the project lifecycle.
• Act as the primary liaison between M-Pesa and the client, ensuring seamless communication and coordination across business and technical teams.
• Manage and nurture the relationship, providing regular updates to the client while ensuring that key feedback and action points are effectively communicated back to M-Pesa Limited for timely resolution and follow-up.
• Serve as the bridge between M-Pesa and the partner, ensuring alignment on project goals, expectations, and deliverables, while managing any issues that arise and ensuring mutual satisfaction.
• Provide strong leadership and direction to cross-functional project teams, ensuring alignment with project objectives.
• Maintain high levels of stakeholder engagement and ensure effective communication throughout all project phases, balancing competing demands for scope, time, cost, quality, risk, and benefits.
• Team management including taking corrective action as needed.
• Enforce project quality standards, contractual obligations, and performance expectations.
• Establish and execute daily station/site inspection schedules to maintain oversight and accountability.
• Facilitate structured quarterly project continuity workshops to document lessons learned and drive continuous improvement.
• Proactively identify, document, and manage project risks, issues, dependencies, and assumptions, ensuring timely escalation and resolution.

Knowledge and Skills:
• Advanced understanding of project best practices and methodologies.
• Ability to communicate effectively with top management while presenting progress status, risks, issues or when motivating for project resources
• Analytical and problem-solving skills
• Stakeholder engagement & Strong interpersonal and communication skills.
• Tech Savy skills.
• Ability to effectively prioritize and execute tasks in a high-pressure environment is crucial.
Qualifications & Experience:
- Bachelor’s degree in Business Administration, Project Management, Finance, IT, or related field (Master’s preferred).
- Minimum of 5 years’ experience in managing large-scale public service or revenue collection projects.
- Vast experience in Transportation sector i.e Air, Water, Rail, Busses etc.
- Proven experience in stakeholder engagement, contract management, and team leadership.
- Strong understanding of automated fare collection systems, smart card technologies, and financial reconciliation.
- Excellent communication, analytical, and problem-solving skills.
Key Competencies:
- Leadership and team coordination
- Financial acumen and accountability
- Technological proficiency (especially in payments systems)
- Risk and compliance management
- Strategic planning and execution
- Stakeholder relationship management

Not a perfect fit?

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.

Who we are

We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.

Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.

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Together we can.