Network Operations Alarm Monitoring Specialist - Pune VOIS

Job Description

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture

About this Role

We are seeking a skilled and adaptable professional to support 24/7 network alarm monitoring and carrier coordination within international network operations. This role focuses on maintaining network availability, managing incidents, and ensuring timely communication with carriers and internal teams to deliver a consistent and reliable customer experience.

What you’ll do

• Monitor network alarms and alerts continuously and acknowledge events using monitoring tools
• Raise, manage, and update incident tickets, ensuring accurate routing to resolving teams
• Perform initial troubleshooting and validate alerts through databases, NMS/EMS, and network changes
• Coordinate with telecom carriers, raise tickets, follow up proactively, and escalate as per defined processes
• Provide dedicated monitoring support for critical customers and perform regular health checks (daily, weekly, monthly)
• Handle hotline calls and shared mailboxes, ensuring timely responses
• Conduct basic service impact assessments and support restoration actions
• Work collaboratively in a 24x7 shift-based environment to maintain service continuity

Who you are

• Experienced in telecommunications with a solid understanding of transmission technologies such as SDH/SONET, OTN, Ethernet, and DWDM
• Knowledgeable in optical fibre networks, alarm types, and troubleshooting techniques
• Familiar with NMS/EMS systems, monitoring tools, and ticketing platforms
• Competent in using diagnostic tools such as OTDR, RTU, or BERT
• Comfortable working under pressure with strong analytical thinking and problem-solving skills
• A confident communicator, able to engage effectively with customers, suppliers, and colleagues
• Familiar with change management processes and basic IP networking concepts
• Committed to continuous learning and maintaining high service quality standards

Not a perfect fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What's in it for you

• Exposure to a global telecom network environment supporting critical infrastructure
• Opportunity to work with advanced monitoring tools and multi-technology platforms
• Experience in a high-impact role contributing directly to network reliability and customer experience
• Collaborative work environment with cross-functional and international teams

Continuous learning opportunities in network operations and carrier management

What skills you will learn

• Advanced network monitoring and incident management techniques
• Carrier coordination and escalation management practices
• Real-time troubleshooting across multiple telecom technologies
• Service impact analysis and restoration planning
• Stakeholder communication and operational excellence in a 24x7 environment

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

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