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Working at Vodafone

  • Company employees
    85,887

Hiring in

  • Europe
  • Congo - Kinshasa
  • China
  • Egypt
  • India
  • Japan
  • Malaysia
  • Türkiye
  • Taiwan
  • Tanzania
  • United States
  • South Africa

Office locations

Join VOIS in Bangalore as a Manager-Major Incident Management Lead in an office-based role. Drive critical incident response and service restoration across global markets in a dynamic, inclusive environment.

Requirements

  • Specific educational qualifications and minimum years of experience are not explicitly stated in the posting.

Skills & Responsibilities

  • Incident Management: Coordinate and lead major incident resolution efforts to minimize business impact.
  • Potential transition routes: People from IT Service Desk or Incident Management roles may bring strong problem-solving skills and technical triage experience, alongside meeting general leadership and communication requirements.

Job description

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture

About this Role

What you’ll do

Who you are

Not a perfect fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What's in it for you

What skills you will learn

VOIS Equal Opportunity Employer Commitment

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

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Vodafone

Manager-Major Incident Management Lead - BangaloreVOIS

Bangalore, Karnataka
On-site

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