GM - Senior Learning & Development Manager

Job Description

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture

About this Role

We are seeking a senior learning and development professional to lead the strategic design, delivery, and expansion of VOIS’s skills and capability agenda within Corporate Functions. Based in Pune and reporting to the Head of HR CoE, this role is accountable for building a robust training academy ecosystem, driving delivery excellence at scale, and partnering closely with senior stakeholders to deliver leadership, behavioural, and functional learning solutions aligned to business priorities.

What you’ll do

• Drive end-to-end excellence in learning delivery across regions, including ownership of Train-the-Trainer initiatives to enable scalable deployment, build internal facilitator capability, and ensure consistent delivery standards.
• Own and manage the P&L for the Skills Delivery Service, with accountability for revenue realisation, cost optimisation, utilisation, and overall financial performance, while identifying opportunities for service growth and expansion.
• Deliver a world-class learning experience through strong content governance, facilitator capability, innovative delivery methods, and continuous feedback integration to improve learner outcomes.
• Establish and nurture strategic relationships with business and market stakeholders, acting as a trusted advisor to understand evolving capability needs and position VOIS as a preferred partner for leadership, behavioural, and functional learning solutions.
• Lead the delivery of bespoke leadership development and SAFe programmes across markets, ensuring alignment with strategic priorities and measurable capability outcomes.
• Design and implement behavioural learning interventions using established frameworks such as Six Thinking Hats and Stephen Covey principles to enhance leadership effectiveness.

Who you are

• A strategic thinker with the ability to align learning initiatives to long-term business objectives.
• A professional with strong business acumen, capable of delivering value-led, scalable learning solutions.
• Experienced in leveraging industry trends, including AI and digital transformation, to enhance learning strategies and delivery models.
• Skilled in stakeholder management, influencing, and building trusted relationships across functions and geographies.
• Proficient in programme and change management, with the ability to drive adoption in complex, fast-paced environments.
• Able to apply the ADDIE model to structure learning design, implementation, and evaluation, tailoring solutions to diverse business contexts to drive engagement and sustained capability building.
• Brings 12–20 years of experience in Learning & Development or HR Services within global environments, with proven expertise in designing, delivering, and scaling leadership, behavioural, and functional learning programmes.
• Demonstrates strong facilitation and training delivery capability, including building and scaling Train-the-Trainer models.
• Has experience in business partnering or consulting-led roles, aligning L&D solutions to business needs and delivering measurable outcomes.

Possesses a good understanding of learning technologies (LMS/LxP) and experience working with diverse, multicultural stakeholders.

Not a perfect fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What's in it for you

• The opportunity to shape and scale a global learning delivery portfolio with significant business impact.
• Exposure to senior leaders across markets and the chance to operate as a trusted strategic partner.
• Accountability and ownership for a large-scale skills delivery service, including financial performance.
• A role at the centre of organisational transformation, leadership development, and continuous learning.

What skills you will learn

• Advanced P&L management within a learning and services context.
• Consulting-led stakeholder engagement and capability diagnosis at enterprise scale.
• Application of emerging learning technologies and AI-driven learning approaches.
• Designing and measuring impact-driven leadership and behavioural learning interventions across global markets.

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

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