GM - Project & Program Manager

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.

As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.

We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.

#VOIS #BeUnrivalled #CreateTheFuture

About The Role

We are seeking an experienced Programme Management professional to lead portfolio-scale programmes comprising multiple projects and workstreams within Business Excellence, Business Operations & Transformation. This role is accountable for defining and delivering programme outcomes aligned to strategic priorities, ensuring governance excellence, managing financial performance, overseeing dependencies and risks, and driving measurable business value. The successful candidate will provide senior delivery leadership across the entire programme lifecycle while partnering with stakeholders across business, technology, finance, and operational functions.

What you’ll do

• Define programme outcomes, roadmaps, scope, sequencing, and success measures aligned to strategic priorities, funding requirements, and business value objectives.
• Establish and lead robust programme governance, including Steering Committee forums, decision-making processes, reporting standards, control frameworks, RAID management, and escalation pathways.
• Drive integrated delivery across multiple workstreams by managing dependencies, shared risks, capacity constraints, milestone alignment, and critical path activities.
• Maintain programme financial stewardship through budgeting, forecasting, cost tracking, funding governance, and value-focused financial controls.
• Lead benefits realisation by defining baselines, identifying benefit owners, tracking performance measures, and reporting outcomes to senior leadership.
• Build alignment amongst senior stakeholders and support timely decision-making across business, technology, finance, and delivery functions.
• Provide programme assurance through proactive risk identification, intervention on challenged workstreams, plan recovery, and outcome protection.
• Coach and support project managers and workstream leaders to strengthen delivery maturity, governance capability, standards adoption, and accountability.

Who you are

• Extensive experience leading complex, multi-workstream programmes within large enterprise or shared-services environments.
• Strong capability in programme leadership, integrated delivery, governance, and transformation execution.
• Expertise in benefits realisation, value tracking, programme assurance, and outcome-focused reporting.
• Proven experience in budgeting, forecasting, cost management, funding governance, and financial controls.
• Strong knowledge of agile-at-scale approaches, hybrid delivery models, and adaptive planning techniques.
• Experience coordinating resources, partners, suppliers, and matrixed delivery teams across multiple functions and geographies.
• Understanding of commercial management, vendor performance, contract awareness, and supplier governance.
• Knowledge of service transition, operational readiness, release adoption, and handover assurance practices.
• Excellent stakeholder engagement, communication, influencing, negotiation, and conflict resolution capabilities.
• Ability to operate confidently in complex and evolving environments while maintaining delivery focus and accountability.
• Experience working with programme and portfolio management tools such as Planview, Clarity, Jira Align, ServiceNow, or equivalent.
• Strong executive reporting skills using Power BI, Excel, PowerPoint, SAP, or similar reporting and financial platforms.
• Desirable certifications include PgMP®, MSP®, PMP®, and Agile at Scale or SAFe qualifications.

Not a perfect fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What's in it for you

• Opportunity to lead enterprise-scale transformation programmes with significant organisational impact.
• Exposure to senior stakeholders, sponsors, and leadership teams across multiple business domains.
• Ability to influence programme governance, delivery standards, and value assurance practices across VOIS.
• Experience working in a highly collaborative, global, and matrixed delivery environment.
• Career progression opportunities into portfolio leadership, transformation leadership, delivery assurance leadership, and broader Business Excellence roles.

What Skills You will Learn

• Advanced portfolio and programme governance practices.
• Enterprise-scale transformation delivery and value realisation techniques.
• Executive stakeholder management and strategic influencing skills.
• Financial governance, investment oversight, and business value management at programme scale.
• Cross-functional leadership across global and multi-geography delivery environments.
• Practical application of AI and data-driven insights to programme management and reporting.
• Enhanced capability in delivery assurance, operational readiness, and transformation leadership.

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.