Fraud Risk & Compliance Supervisor

Job Description

Join Us

At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

What you’ll do

As a Fraud Risk and Compliance Supervisor you will be responsible to a) prevent, detect and mitigate any fraudulent risk leading to financial losses, compliance issues, negative brand impact or unpleasant experience for Vodafone customers b) support and coordinate fraud-related investigation activities c) ensure compliance with fraud & corruption related policies and regulations.

More specifically you will:

• Implement the fraud prevention policy, managing internal & external fraud risks (telco & business).
• Ensure the effective & efficient operation of Fraud management systems.
• Design & monitor technical controls to detect, prevent fraudulent activities.
• Prepare and present detailed performance reports on fraud incidents, risks, KPIs, and compliance updates to senior management and stakeholders.
• Strengthen risk management strategies by identifying, evaluating, and mitigating potential threats.
• Conduct root-cause analysis, orchestrate the investigation process and ensure the implementation of corrective actions in case of fraud related incidents
• Ensure the full compliance with the Antibribery / Economic Sanctions & Trade controls policies through the effective implementation of the relevant controls

Who you are

• B.Sc./M.Sc. in Telecommunications / Business / Information Security or a related field.
• At least five (5) years’ work experience in the field of Telecommunications, or in a similar position of: Fraud, Margin Assurance, compliance, internal audit etc.
• Advanced proficiency in data analysis tools (e.g., SQL, Excel, BI platforms)
• Certifications in fraud management, or risk analysis (e.g., CFE, CFCA, CISM, CISA) will be an asset
• Strong Risk management & audit skills.
• Understanding of telecom industry systems & processes (e.g OSS/BSS systems, commercial, financial processes etc.).
• Ability to organize and manage multiple priorities.
• Excellent analytical, problem-solving & communication skills.

Key performance indicators:

• Fraud/Revenue value Add value >% of total revenue
• Minimize external fraud/Revenue loss <% of total revenue
• Ensure 100% compliance with Fraud, Antibribery, Economic Sanctions and trade controls policies

Not a perfect fit?

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.

What's in it for you

Who we are

We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.

Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.

Together we can.