CLOUD-NATIVE TELECOM SERVICES SPECIALIST - Bangalore VOIS

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture

About this Role

We are seeking a skilled professional to support and maintain cloud-native telecom service applications within Vodafone Network Operations. This role focuses on ensuring high availability, performance, and reliability of services deployed in VNF/CNF environments. The individual will collaborate closely with global vendors and internal development teams while contributing to service rollouts, incident resolution, and continuous operational improvement in a 24x7 service environment.

What you’ll do

• Support and maintain service applications deployed on cloud-native platforms (VNF/CNF)
• Collaborate with vendors (Nokia, CelFocus, HP, ComTech) and internal teams (Fusion) to resolve operational issues
• Monitor service performance proactively and ensure high availability through effective incident management
• Participate in a 24x7 on-call rotation for service assurance
• Manage vendor SLAs, audits, and compliance activities
• Contribute to new service introduction, testing, and rollout in cloud environments
• Perform root cause analysis for service issues and implement corrective actions
• Document operational procedures, configurations, and troubleshooting steps
• Share knowledge and provide guidance to colleagues and frontline teams

Stay updated and adapt to emerging technologies such as NFV, SDN, and Cloud IMS

Who you are

• Hands-on experience with cloud-native service applications (VNF/CNF)
• Strong knowledge of core voice and data networking (IMS, CS Core, EPC)
• Familiarity with virtualisation and containerisation tools such as VMware, OpenStack, Kubernetes, and Docker
• Understanding of telecom protocols including SIP, Diameter, SS7, SIGTRAN, and HTTP/S
• Experience working in multi-vendor environments and managing vendor relationships
• Proficiency in Linux operating systems and scripting (Python or Bash preferred)
• Strong analytical thinking and problem-solving capabilities
• Effective communication and collaboration skills
• Bachelor’s degree in Telecommunications, Electronics, or Computer Engineering
• 8–12 years of experience in telecom service operations (cloud-native environments preferred)
• Relevant certifications in networking or cloud technologies (e.g., CCNA/CCNP, Kubernetes, VMware) are advantageous

Not a perfect fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What's in it for you

• Opportunity to work in a global telecom environment supporting critical network services
• Exposure to advanced cloud-native technologies and multi-vendor ecosystems
• Experience in end-to-end service lifecycle including deployment, operations, and optimisation
• Collaborative working environment with cross-functional teams and global stakeholders
• Continuous learning through hands-on operational and transformation initiatives

What skills you will learn

• Advanced cloud-native telecom operations (VNF/CNF lifecycle management)
• Deep expertise in core network technologies including IMS, EPC, and CS Core
• Operational excellence in 24x7 service management and incident resolution
• Vendor and stakeholder management in complex environments
• Automation and scripting for telecom operations using Python/Bash
• Exposure to next-generation technologies such as NFV, SDN, and Cloud IMS

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Alert

Apply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud.
#JDEnhancedByTARA

Follow us on social media

• LinkedIn: https://www.linkedin.com/company/vois/
• Facebook: https://www.facebook.com/voisglobal
• Instagram: https://www.instagram.com/voisglobal/
• You can also chat with our employees to learn more about our projects: https://lnkd.in/dpkrcvR2