Business Support Specialist (Bucharest & Iasi)

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture

About this Role

We are seeking a Business Support Specialist to collaborate closely with the Vodafone Cloud & Infrastructure (VCI) Senior Leadership Team and business units, ensuring efficient delivery management across the organisation. The role acts as a central point of contact, supporting strategic initiatives, enabling transformation programmes, and driving operational excellence through analytical thinking, technical understanding, and strong stakeholder engagement.

What you’ll do

• Partner with business leaders to develop business plans and proactively identify opportunities.
• Provide forward-looking recommendations based on risk and return assessments.
• Contribute to technical discussions by understanding architecture and key concepts.
• Promote operational efficiency, optimising developer productivity and infrastructure costs.
• Collaborate daily with stakeholders, analysts, developers and database specialists to define requirements and propose solutions.
• Work closely with risk, information security and quality teams to ensure programme compliance and monitoring.
• Oversee the full lifecycle of VCI initiatives, from concept through planning, execution and benefits tracking.
• Apply subject matter expertise to evaluate business operations and processes across VCI.
• Guide and mentor stakeholders in implementing solutions effectively.
• Support Senior Leadership with day-to-day activities and strategic initiatives.
• Contribute to key areas such as technology evaluation, cloud strategy, automation, security and operational excellence.
• Support the VCI Transformation Programme and leadership governance activities.
• Act as a central SPOC for the VCI Senior Leadership Team within the broader organisation.
• Lead complex data and business analyses to generate insights and recommendations.
• Define and track performance metrics and identify improvement opportunities.
• Build advanced statistical and financial models to forecast performance and support decision-making.
• Prepare high-quality presentations for senior leadership and executive stakeholders.
• Support strategic customer review meetings and governance forums.

Who you are

• Experience of at least five years in an IT environment.
• Proven ability to engage effectively with senior leadership stakeholders.
• Strong stakeholder management and communication skills, with balanced decision-making capabilities.
• Fluent in English.
• Solid understanding of Agile methodologies and SAFe practices.
• Expertise in process analysis and modelling.
• Knowledge of operational frameworks such as ITIL.
• Experience working in large, multinational and matrix-based organisations.
• Broad technical knowledge across IT domains.
• Hands-on experience within global IT infrastructure environments and project management methodologies.
• Relevant academic or professional background in networking, computer science, or equivalent experience.
• Certification or practical experience in programme/project management frameworks (MSP, PRINCE2, PMI).
• ITIL V3 Foundation (or equivalent experience).
• Knowledge of Agile practices and basic security principles.

Not a perfect fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What's in it for you

• Hybrid way of working: 2 days from office per week (8 per month)
• Medical and dental services
• Life and hospitalization insurance
• Dedicated employee phone subscription
• Take control of your benefits and choose any of the following options: meal tickets / private pension / vacation vouchers / cultural vouchers - within the budget.
• Special discounts for gyms and retailers
• Annual Company Bonus
• Ongoing Education – we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills
• You get to work with tried and trusted web-technology
• We let you write your own story by planning vacations: go for a trip, experience new things, have fun and enjoy your 23 days off.
• Special Paternal Program - 4 months of paid paternity leave

What skills you will learn

• Advanced stakeholder management and executive communication.
• Strategic planning and data-driven decision-making.
• Financial modelling and performance forecasting.
• Agile delivery frameworks and large-scale transformation practices.
• Cloud and infrastructure strategy, operations, and optimisation.

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

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Follow us on social media

• LinkedIn: https://www.linkedin.com/company/vois/
• Facebook: https://www.facebook.com/voisglobal
• Instagram: https://www.instagram.com/voisglobal/
• You can also chat with our employees to learn more about our projects: https://lnkd.in/dpkrcvR2