Base Growth Strategy Senior Specialist - Prepaid

Job Description

Join Us

At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

What you’ll do

Building and executing journey strategy thru identifying target customer, channel and when/where to reach that customer with which offer of base growth activities in the Squad.Purpose of the Prepaid Base Squad is to drive value growth by providing a commercial ready base, boost customer activity, retain customers and optimize lifetime revenue thru top up, churn and PretoPost activities with insight and data driven strategy yet assure a sustainable customer base.

• Lead the Prepaid Top up, Churn, PretoPost journeys aiming to achieve monthly prepaid top up revenue, prepaid activity, churn and PretoPost target.
• Defines target group (who) and customer journey in MCCM (how), working closely with Big Data and commercial lead to define offers (what) and channel lead to define channel orchestration (where), as well as decision architects and test leads to make sure relevant developments are made. Role works closely with decision architects, test leads, commercial and marketing & channel leads.
• Designing personalized and data-driven journeys in Pega (MCMM), to reduce customer disconnection with better customer engagement, boost customer activity and maximize lifetime revenue.
• Deep dive understanding of customer behaviors & business needs to improve squad KPIs and to build seamless experience in a horizantal approach.
• Lead the Big Data & AI applications in prepaid business, maximizing the adoption of AI in churn activities, for offer, channel, activity and script selection.
• Uncovering potential growth areas and conducting A/B tests to optimize core activities.
• Ensuring seamless operationalization and making advancements to thrive in customer experience through simplification.
• Design and lead best effective channel journey strategy while aiming to maximize revenues by increasing and sustaining customer lifetime value, increase digital channel mix
• Trying new technologies and services, explores digital opportunities to boost digital sales and engagement
• Improve, monitor and maintain journey strategy aiming to maximise customer lifetime value with AI driven data approach
• Effective stakeholder management of key business relationships
• Work in harmony with agile practices & get ready to own different responsibility within Squad

Who you are

• BSc. degree in business administration, industrial engineering, economics or similar fields of engineering
• Has a strong commercial mindset, ability to define marketing and sales opportunities
• Min 2-3 years of experience in Telecommunication/E-commerce/Technology sector at marketing and/or commercial roles
• Highly proactive, have a strong can-do attitude
• Ambitious & competitive professional with high personal drive & leadership attitudes
• Strong analytical skills, results-driven and delivery-focused
• Pega knowhow is a plus
• Flexible on taking responsibility of other roles (commercial, marketing, channel) where needed to build a collaborative team environment and ensure team commitments are met on time and with high quality
• Strong written, verbal communication skills & interpersonal skills both in English and Turkish
• Resilient while working in competitive & rapidly changing environments
• Comfortable in problem solving & decision making
• Good team player, have social skills that enables collaboration closely and easily with core team members and stakeholders

Not a perfect fit?

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.

What's in it for you

We like to keep them flexible:

• Vflexy: Flexible Benefits Program
• Hybrid working kit
• Ergonomic kit allowance
• Digital meal voucher
• Flexible transportation allowance.
• Employee assistance hotline & counselling
• Comprehensive and flexible private health insurance
• Discounted price deals for wide range of products & services

Plus, plenty more to enjoy!If you want to know more about us and what we do, then visit our website: www.vodafone.com.tr

https://www.vodafone.com.tr/insan-kaynaklari

Instagram: https://www.instagram.com/vodafonekariyer/

Youtube: https://www.youtube.com/user/VFTurkiye

Data Privacy
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Who we are

We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.

Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.

Together we can.