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Virgin Media O2

Store Manager - North Wales

Location:  Bangor, UK
Location flexibility:  1 office day / week
Hey there, we’re really sorry but this job is no longer available. Please take a look at our other roles, and check back again soon as we’re adding new roles all the time!

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Job Description

As a Store Manager, you'll bring our values to life through a team of 5 to 15 colleagues, creating an environment where people thrive and customers feel valued.

You'll set the standard for retail excellence, leading by example and putting the customer at the heart of every decision. Through inspiring leadership, coaching and support, you'll build a high-performing, motivated team that loves what they do and delivers exceptional experiences every day.

You'll take ownership of your store's performance, using data, insight and strong commercial judgement to drive results while creating a culture where colleagues can grow and succeed.

Travel is a key part of this role, including visits to other stores and attendance at wider team meetings.

Who we are

We're the UK's fastest broadband network, the nation's best-loved mobile brand, and one of the country's biggest companies.

At Virgin Media O2, we're powered by talented, diverse teams who challenge convention, champion customers and push boundaries every day. Together, we're delivering more choice, better value and brilliant experiences for millions of people across the UK.

Together, we are Virgin Media O2, and we can't wait to see what you'll bring to the team.

Accessible, Inclusive and Equitable for All

At Virgin Media O2, we're committed to creating an inclusive workplace where everyone can be themselves and reach their full potential.

As an equal opportunities’ employer, we're actively working to remove barriers and reduce bias throughout our recruitment process and beyond. Inclusion is built into everything we do, from the policies we create to the relationships we nurture.

We're committed to supporting you throughout your application journey and encourage you to let us know if there's anything we can do to help.

The must haves

Apply
Working in a fast-paced environment, not necessarily within retail.
  • Leading, motivating and developing teams.
  • Delivering outstanding customer experiences.
  • Following processes and procedures with attention to detail.
  • Conducting performance reviews and supporting colleague development.
  • Working towards targets and contributing to business success.
  • The other stuff we are looking for

    • Strong communication and listening skills.
    • The ability to adapt quickly to changing business needs.
    • Confidence using systems and following established processes.
    • Experience working within key compliance frameworks, including Health & Safety, cash handling, FCA requirements, security, stock management, refunds and discounts.

    What's in it for you

    At Virgin Media O2, we believe great people deserve great rewards. That's why we offer a fantastic benefits package designed to support your health, wellbeing, finances and life outside of work.

    Our benefits include Bupa healthcare, wellbeing support, life cover, a pension, generous holiday allowance, and even your birthday off.

    You'll also enjoy access to:

    • Discounts on Virgin Media O2 broadband, TV and mobile services.
    • Cycle to Work schemes.
    • Dental insurance and neurodiversity assessments.
    • The Virgin Family platform and O2 Priority, giving you exclusive offers, experiences and perks.

    Plus, you'll be part of a business that champions inclusion, invests in its people and provides opportunities to learn, grow and build a rewarding career.

    Next steps

    If Virgin Media O2 feels like a place where you can belong, we'd love to hear your story.

    Once you've submitted your application, and if you're successful, the next stage is likely to include a telephone conversation followed by an interview.

    During your application, we'll ask whether you need any adjustments to support you through the recruitment process. Simply let us know, and we'll be happy to discuss how we can help.

    Thank you for considering a career with Virgin Media O2. We look forward to learning more about you.

    #LI-PE1

    Working at Virgin Media O2

    Hybrid

    A little flex time

    Company employees:

    16,000

    Gender diversity (m:f):

    63:37

    Hiring in countries

    United Kingdom

    Office Locations

    Company benefits

    25 days annual leave + bank holidays
    Adoption leave – 26 weeks at full pay
    Annual bonus
    Bike parking
    Birthday off
    Buy or sell annual leave
    Carer’s leave – 5 days paid leave (can be taken as 10 half days)
    Chill out zone
    Collaboration spaces
    Compassionate leave
    Critical Illness Insurance
    Cycle to work scheme
    Dental coverage
    Electric Car Salary Sacrifice
    Emergency leave
    Employee discounts
    Enhanced maternity leave – 26 weeks at full pay
    Enhanced paternity leave – 14 weeks at full pay
    Enhanced pension match/contribution
    Enhanced sick pay
    Eye Care Support
    Faith rooms
    Family health insurance
    Financial coaching
    Hackathons
    Health assessment
    Health insurance
    In house training
    Life assurance
    Life insurance
    Lunch and learns
    Meditation space
    Men’s health support
    Menopause support
    Mental health first aiders
    Mental health platform access
    Mental health support
    Mentoring
    Neonatal leave
    Neurodiversity assessment
    On-site barista
    On-site catering
    On-site shower
    On-site wellness room
    Open to job sharing
    Open to part time work for some roles
    Open to part-time employees
    Pregnancy loss leave
    Private booths
    Professional subscriptions
    Referral bonus
    Returnship
    Shared parental leave
    Teambuilding days
    Volunteer days – 5 days paid on top of 25 days annual leave plus bank holidays
    Women’s health support
    Employee assistance programme

    Awards & Accreditations

    3rd - Best Employee Wellbeing

    3rd - Best Employee Wellbeing

    Flexa awards 2026
    3rd - Best Work-Life Balance

    3rd - Best Work-Life Balance

    Flexa awards 2026
    2nd - Most Family Friendly Company

    2nd - Most Family Friendly Company

    Flexa awards 2025
    Best Career Progression

    Top 5 - Best Career Progression

    Flexa awards 2025
    Most Flexible Company

    Most Flexible Company

    Flexa awards 2025
    3rd – Large companies

    3rd – Large companies

    Flexa100 2024
    Consumer Goods

    Consumer Goods

    Industry awards 2023
    2nd – Large companies

    2nd – Large companies

    Flexa100 2023