TUI Airport Rep | Phuket | Thailand | Local Residents

Calling all tourism pros based in Phuket, Thailand!

We are seeking digital experienced and helpful individuals like you to join our diverse team of Airport Reps. If you have the right to work in Thailand, speak Thai & English then keep on reading!

This role runs from 1st November 2026 to 30th April 2027. Candidates must be available to work for the full duration of the contract.

The closing date for applications is the 15th of October 2026.

ABOUT OUR OFFER

• A job at TUI offers more than your basic salary which already starts at 293,900 THB gross/annual
• Social Security Fund contributions
• Medical insurance, including inpatient (IPD) and outpatient (OPD) coverage
• Reimbursement of business-related fuel, phone and laundry expenses in line with company policy.
• A company iPad & uniform are of course standard.
• We pay you for all training days completed plus free access to our TUI Learning Hub, TUI Skills Academy & language lessons.
• Get involved with charity and sustainability initiatives like the TUI Care Foundation and complimentary access to our dedicated WeCare Team & 24/7 Wellbeing Hub.

ABOUT THE JOB

• As the friendly TUI face at the airport, you warmly welcome them and build strong connections with each one. Making sure you create special moments for our guests from the moment they arrive.
• Be prepared to handle changes and challenges in the busy airport environment, ensuring all guests’ questions are fully answered from their first to their last interaction.
• Ensure smooth and efficient airport operations by reliably handling all aspects of arrivals, departures, and transfers. Deliver see-off speeches on the buses before guests head off to their resorts.
• Monitor progress with service updates and guest feedback. Celebrate successes in meeting targets, solving problems, and providing great service.
• Proudly represent our company’s values and culture, maintaining a positive attitude and professionalism to enhance the guest experience at the airport.

ABOUT YOU

• A friendly and empathetic individual who naturally connects with people, making them feel welcomed and supported.
• Dedicated to making our guests happy, going above and beyond to create unforgettable experiences from the moment they arrive until their departure.
• A quick learner, ready to master the technology and tools needed for the role. Embrace new knowledge and feedback, and enthusiastic about getting to know our amazing products and services.
• Enjoy working in a fast-paced environment and love working with a diverse team, respecting different cultures. Flexibility to work shifts, including early mornings, late nights, weekends and public holidays
• Turning challenges into opportunities and remain calm under pressure. Proactively identify and resolve issues creatively before they escalate to ensure a smooth airport experience for guests.
• Fully conversational in English. Any other language would be advantageous.
• You must hold a full, valid driving licence and have access to your own vehicle.

From a workplace to a place to belong, we embrace diversity, equity and inclusion, encouraging everyone to come as you are, because together our potential is limitless. We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know.