Senior Developer - S/4HANA Customer Safeguarding Team

Job Description

We help the world run better

At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

What you'll do

As part of the S/4HANA Customer Safeguarding Team, you will support customers in an easy end-to-end implementation experience of S/4HANA Cloud applications deployed via Central Business Configuration (CBC). Your role will focus on development support of customer incidents, preventing escalations related to S/4HANA SAP Best Practices Content. You will support the cloud lifecycle along upgrades and updates of customer systems, including root cause analysis (RCA) of incidents. Based on detailed RCA, you will derive respective development needs for tools, processes, and applications to continuously improve the quality of our solutions.

• Investigate, analyze complex problems; and independently resolve complex content-related issues for S/4HANA customers deployed via CBC within your area of expertise and outside.
• Manage internal and external escalations, including customer communication.
• Drive and orchestrate incident resolution by building and leveraging your network of involved stakeholders and experts (e.g., LoB, Industry, etc.).
• Provide timely and ongoing regular updates and solutions to SAP management and customers according to our Service Level Agreements (SLA).
• Temporarily safeguard customers in critical/escalated situations and build partnerships with internal and external stakeholders.
• Think independently, act proactively, and take responsibility by applying effective problem-solving skills, your special focus area knowledge, and your network of experts.

What you bring

• University degree (Bachelor, Diploma, Master) in Computer Science, Business Informatics, or related fields with above-average results.
• Minimum 6 years of experience with SAP S/4HANA in either consulting, development, or support roles, preferably in a broader context of Business Content (SAP Best Practices).
• Strong professional knowledge of ABAP and ABAP Object-Oriented.
• Strong experience with Scrum and Lean Development methodology.
• Excellent verbal and written communication skills in English.
• Customer and quality focus.
• Open and professional communication style.
• Excellent analytical and problem-solving skills.
• Minimum 6 years of relevant work experience.
• Experience with working in international teams and/or customers required.
• Experience in project or development management is required.

Meet your team

The S/4HANA Customer Safeguarding Team supports customers in an easy end-to-end implementation experience of S/4HANA Cloud applications deployed via Central Business Configuration (CBC). We are a global team embracing a cooperative, professional, and fun working atmosphere and practicing a trust-based working model. You will be part of a dynamic, creative team that will allow you to unfold your individual potential

We help the world run better

At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com. Requests for reasonable accommodation will be considered on a case-by-case basis.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Successful candidates might be required to undergo a background verification with an external vendor.

Compensation Range Transparency

SAP believes pay transparency is essential for cultivating an honest, supportive, and inclusive culture, representing a significant step in our commitment to leading the way in achieving pay equity. SAP provides the annualized compensation range, which includes both base salary and variable incentive targets for the career level of the posted role. The target range for this position is 213800 - 402700 (PLN) . The actual amount offered to successful candidates will fall within this range and will depend on factors such as education, skills, experience, and role scope, as determined during the selection process. Any SAP variable incentive includes a target amount, with the actual payout depending on both company and individual performance. Please reference this link for a summary of SAP benefits and eligibility requirements on SAP's Benefits and Rewards site.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

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