Customer Support Co-ordinator

Job Description

Overview

Job role: Customer Support Co-ordinator (Business Support Officer)

Salary: £28,000 + 6% performance bonus

Working location: Belfast Office

Employment type: Full time, Permanent

Job summary:

Customer Support Co-ordinator (also know as: Business Support Officer)

NHBC Northern Ireland is seeking a highly organised and customer-focused individual to join our Belfast team. This varied role involves supporting builders, developers and internal colleagues, handling enquiries, guiding customers through NHBC processes and ensuring accurate administration.

You will work daily within NHBC’s Fusion digital system, which underpins all our operational activity. Full training will be provided, including a formal induction and extensive system training at both our Belfast office and Head office in Milton Keynes.

This role also includes providing PA cover support to the Northern Ireland Director PA with their builder customer relationship management activities.

What you’ll be doing:

• Support customers via phone, email and online channels.
• Use NHBC’s Fusion digital system to manage workflow and documentation.
• Assist with administration of Northern Ireland new housing developments in line with NHBC processes.
• Provide PA-style support to the Director.
• Work collaboratively with Customer Services, Underwriting, Inspection and Technical teams.

What we’re looking for:

• Strong customer service skills.
• Confident communication and organisational ability.
• Digital confidence with MS Office and Copilot.
• A positive, team‑focused attitude.
• Ability to balance a busy, varied workload

What we offer

Our benefits package includes:

• 27 days annual leave + bank holidays
• holiday purchase scheme
• enhanced pension scheme (up to 10.5%)
• life assurance
• subsidised private medical insurance
• employee discounts platform
• two days volunteer leave
• enhanced maternity, paternity, adoption leave and pay for all new parents

+ many more!

Who we are

At NHBC, we pride ourselves on being truly unique. No other organisation in our sector matches the range of services and scale we provide. As the market leader, we are recognised as the go-to for new home warranties and insurance. Our team is united by a core purpose: to raise the standards of house building and protect homeowners.

Why you should join us

As a modern, family-friendly employer, we’re in a phase of rapid growth, embracing technology, data and new ways of working. We’re seeking passionate, skilled and driven individuals to join us on this exciting journey.

Once onboard, you’ll have access to fantastic opportunities for personal and career growth. You’ll receive thorough training, continuous development and the chance to earn recognised qualifications and professional memberships to support your journey.

We support flexible working and encourage our colleagues to find a balance that suits them. While we may not be able to accommodate every request, we’re always happy to have a conversation about flexible working arrangements.

Our inclusive culture

We are dedicated to fostering an inclusive culture where everyone feels empowered to bring their authentic selves to work. We firmly believe in the right of all our employees and customers to be treated fairly, with dignity and respect, and free from discrimination. Our active employee networks support colleagues and their allies, providing safe spaces for open conversations and idea-sharing.

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