Cloud Solution Architecture

Job Description

Overview

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.

As part of our Global Delivery Team, you will use your engineering and solution architecture skills to help customers succeed with Microsoft’s Power Platform, enabling them to build, automate, and modernise business solutions at scale. You will join a thriving and growing team that delivers world‑class engineering and professional services, helping customers accelerate value from low‑code and automation technologies.

This role provides the opportunity to work closely with customers as their trusted technical adviser across the AI Business Solution Business Process ecosystem, including Power Apps, Power Automate, Dataverse, Power Pages and Dynamics capabilities. You will deliver best‑in‑class architecture and engineering expertise, helping customers design, govern, and scale secure, enterprise‑ready solutions while modernising legacy processes and accelerating digital transformation.

As a Cloud Solution Architect (Power Platform), you will enable customers to achieve tangible business outcomes from their Microsoft investments. Leveraging your Power Platform and AI Business Solutions Business Process (AIBS BP) expertise, you will lead technical and business conversations, guide architectural decisions, and drive adoption and value realisation. You will support customers in moving to cloud‑based, low‑code solutions, establish governance and best practices, and identify and resolve technical blockers impacting customer success initiatives.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

• Gather customer insights to map solutions and services with customer business outcomes leveraging Microsoft AIBS Process Business Process expertise to Identify opportunities to improve customer solutions and position services to help customers to achieve their objectives.
• Help accelerate solution delivery and adoption through Value Based Deliveries and repeatable Intellectual Property (IP).
• Support customer skilling by delivering technical discussions, workshops, etc. that enable operational health and cloud readiness.
• Provide feedback from customers to the relevant MS teams, including Product Groups, to enable continuous improvement.
• Develop opportunities to drive Customer Success business results by providing expertise/guidance to technical and business decision makers to ensure they understand Microsoft's Business Applications value proposition and are enabled to generate value from their investment in the Microsoft technology via solution optimization, performance efficiency and organizational/operational excellence in alignment with the Customer Success Account Manager or other Account Team members.
• Resolution of Customer Blockers: Identify resolutions to issues blocking go-live or broad usage of projects by leveraging technical/functional/project management & business value subject matter expertise. Deliver all work according to Microsoft best practices & policies and using repeatable Intellectual Property (IP).
• Leverage knowledge of the products, services, and value propositions of AIBS BP in customer/partner conversations to identify growth opportunities based on knowledge of customer/partner needs.

Qualifications

Required Qualifications

Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 4+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience.

Additional or Preferred Qualifications

Develop and maintain Power Apps solutions with a focus on model driven apps development and architecture:

Development of Power Pages.

Knowledge of Application Lifecycle Management (ALM) via Solutions.

Experience in setting up, troubleshooting and optimizing Power Automate desktop flows.

Familiarity with integrating data from Dataverse, SharePoint, and other sources.

Ability to provide technical training and guide customers through architectural decisions for custom Power Apps solutions.

Power Platform Administration & Governance

Administer and support Power Platform environments, including Power Apps, Power Automate, and Power Platform Admin Center (PPAC).

Deep understanding of Dataverse, governance strategies, environment planning, and security.

Expertise in developing environment strategies (environment types, purpose, security roles).

Proficiency in licensing (standard vs. premium), capacity planning, and Data Loss Prevention (DLP) policies.

Analytical skills for reporting and data analysis within PPAC and M365 audit logs.

Capable of establishing and managing a Power Platform Center of Excellence (CoE).

Desired Skill Set:

Dynamics 365 Customer Engagement

Up to date product knowledge in Dynamics 365 Customer Engagement modules:

Dynamics 365 Sales

Dynamics 365 Customer Service

Dynamics 365 Customer Insights – Journeys

Dynamics 365 Field Service

Dynamics CRM On-premises

Enterprise level administration and development focused specifically with:

CRM infrastructure installation and configuration

CRM deployment configuration

CRM customization and configuration (Data model, forms, views, JavaScript, C# .NET, plugins, workflows)

CRM integration

Dynamics CRM Cloud Migration

Knowledge in CRM 2015+ build versions and upgrade experience

Architectural experience for Dynamics CRM on-premises

A strong understanding of business application performance tuning which includes an understanding of SQL, IIS (Internet Information Services), Networking, and client-side troubleshooting.

Environment health assessment experience

This role is ideal for individuals passionate about empowering organizations through innovative and secure Power Platform solutions while championing best practices in governance and administration.
Experience Level: Expert in Power Platform governance, administration, and Power Apps development.

Technical Expertise: Advanced knowledge of Power Platform Admin Center and Center of Excellence Starter Kit configuration.

Power Platform Technologies: Strong proficiency in Power Apps (Canvas and especially Model Driven Apps), Power Automate (cloud and especially desktop flows), Dataverse, Power Pages and other Power Platform components.

Enterprise Focus: Demonstrated experience in Power Platform administration and support within large-scale environments.

Training & Troubleshooting: Skilled in delivering technical training and resolving complex application issues.

Problem-Solving & Collaboration: Excellent analytical and collaboration skills.

Communication: Strong ability to engage with key stakeholders and cross-functional teams.

Certifications: Advanced Microsoft certifications preferred.

Consulting Experience: Previous customer-facing roles are highly desirable.

Continuous Learning: Strong commitment to staying updated on modern engineering practices and tools

Experience of relevant Dynamics Environments is desirable.

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.