VIP Host - PT

Job Description

What you'll bring to the team

🎉 VIP Host – Create Magic. Deliver Memories. Be the VIP. 🎉

Are you obsessed with creating unforgettable, brick-tastic experiences? Do you love making guests feel special, valued, and truly wow’d? If so, we’d love you to join our LEGOLAND® VIP Team.

As a VIP Host, you’ll be right at the heart of the LEGOLAND® guest experience, helping build magical moments for our most important guests while contributing to one of the most fun and rewarding places to work in the world. This is a frontline, guest-facing role for confident, experienced hosts who enjoy connecting with families, delivering personalized service, and going the extra mile.

🌟 What You’ll Be Doing

• Act as a trusted member of the VIP team, supporting smooth and efficient resort operations.

• Lead by example with professionalism, positivity, and outstanding guest service.

• Attend shift meetings to stay aligned on daily priorities.

• Be the first friendly face and go-to contact for VIP guest enquiries, offering solutions, reassurance, and helpful information.

Deliver Show-Stopping VIP Experiences

• Create unforgettable moments through VIP tours, hotel packages, birthday parties, special events, and bespoke experiences across the resort.

• Get to know each guest and personalize their visit to exceed expectations.

• Handle VIP bookings and reservations with care and attention to detail.

• Respond confidently to enquiries via email, phone, and face-to-face interactions.

• Act as a VIP concierge before arrival and throughout the guest’s visit, turning enquiries into exciting experiences.

• Send post-visit surveys and use feedback to help us continuously improve.

• Follow all VIP standards and procedures to ensure a premium experience every time.

Qualifications & Experience

EXPERIENCE AND QUALIFICATIONS

• Preferred experience in a guest-facing role such as a commercial or theme park environment.

• Excellent communication and collaboration skills.

• Basic math and computing skills are preferred.

• Must be willing to work flexible hours, including evenings, weekends, and holidays to support park operations.

Benefits

Pay Range

USD $14.25/Hr.