Retail Lead - Cluster (SEA LIFE & Peppa Pig World of Play)

Job Description

What you'll bring to the team

Ready to lead the shop, inspire your team, and create splash-tastic memories? 🐠🛍️🌊

At SEA LIFE Michigan, our Retail Shift Leads play a key role in creating unforgettable guest experiences long after the aquarium adventure ends. From helping families pick the perfect souvenir to leading a high-energy retail team, this role is perfect for someone who loves leadership, guest service, and a fast-paced, fun environment.

You’ll be hands-on every day—supporting your team, leading by example, and ensuring our retail spaces are welcoming, organized, and full of ocean-inspired magic ✨🐢

Qualifications & Experience

Why You’ll Love This Role 💙

• A hands-on leadership role where you’re on the floor, not behind a desk 🙌

• A fun, family-friendly retail environment surrounded by marine life magic 🐙🌈

• Opportunities to grow your leadership, coaching, and operations skills 🚀

• A supportive team culture that encourages teamwork and development 🤝

• A chance to help guests take home memories that last forever 🛍️💕

What You’ll Do:

You’ll balance people leadership, guest experience, and operational excellence—never stuck behind the scenes.

On any given shift, you will:

• Lead daily retail operations, ensuring a welcoming, high-energy environment 🛍️

• Serve as the go-to leader on the floor, stepping into host roles as needed 🌟

• Delegate, guide, and support front-line team members throughout the shift 💬

• Coach and motivate team members to deliver memorable, guest-obsessed service 😊

• Manage guest flow and queues in high-traffic retail spaces ⏱️➡️

• Handle guest questions and concerns with professionalism and positivity 🎉

• Uphold all health, safety, and operational standards 📚🧑‍🏫

• Provide real-time feedback, coaching, and recognition to team members 📋

• Assist with inventory, stocking, scheduling, and team engagement 🛒

What We’re Looking For:

We’re looking for a confident, upbeat leader who loves people and takes pride in delivering exceptional service.

You’re a great fit if you have:

• A high school diploma or GED (college coursework or degree preferred).

• At least 6 months of experience in retail, attractions, hospitality, food service, or customer-facing roles.

• Previous experience leading, training, or mentoring others (formal leadership not required).

• Strong communication skills and a positive, hands-on leadership style.

• The ability to stay calm, organized, and guest-focused in busy environments.

• A passion for creating fun, engaging experiences for children and families.

• Comfort with POS systems and basic operational tools.

• Flexible availability, including weekends, holidays, and peak seasons.

Benefits

Why You'll Love Working Here:

The Perks of the Magic ✨

• 🎡 Fantastic Health Coverage: Enjoy comprehensive medical, dental, and vision benefits to keep you feeling your best.
• 🌴 Generous Paid Time Off: Take the time you need to rest, recharge, and come back ready to create more unforgettable moments.
• 🎟️ Merlin Magic Pass: Share the fun with free entry for you, your family, and friends to our world-famous attractions.
• 🏆 Recognition and Rewards: Your hard work does not go unnoticed. Celebrate your achievements with exciting recognition programs.
• 💰 401(k) Savings Plan: Build your future with our company-matched retirement program.
• 🎓 Tuition Assistance: Pursue your passions with educational support and reimbursement programs.
• 🚀 Growth and Development: Learn, grow, and take your career to new heights with endless opportunities for advancement.

Pay Range

USD $15.73/Hr.