Merlin Entertainments • Goshen, 10924, US

Resort Operations Team Leader (Attractions)

Employment type: Full time

Salary: From $22 per hour

8.6

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Job Description

What you'll bring to the team

Qualifications & Experience

Resort Operations Team Lead (Attractions)

LEGOLAND® New York Resort

Be Part of the Magic at LEGOLAND® New York!

At LEGOLAND® New York Resort, you can Earn AWESOME Benefits, Build AWESOME Memories, and Make an AWESOME Difference. With our Theme Park, Hotels, Miniland, and more, the opportunities here at LEGOLAND are endless!

About the Role

At LEGOLAND® New York Resort, we’re all about creating unforgettable experiences—for our guests and for our teams. As a Resort Operations Team Lead, you’ll be at the heart of creating magical experiences for our guests. This dynamic leadership role supports the seamless daily operation of a designated zone within the resort, which may include Admissions, Guest Services, Park Presentation, Build Experiences, and Retail.

You’ll lead by example in a fast-paced, high-energy environment—motivating team members, ensuring operational excellence, and delivering exceptional guest service while upholding LEGOLAND’s highest safety standards. This role is ideal for a proactive, adaptable leader who thrives under pressure, communicates effectively, and enjoys making a child’s day unforgettable.

If you are collaborative, enjoy a fast-paced environment, and believe in FUN this might be for YOU!

What You’ll Be Doing

Lead, coach, and mentor team members while fostering a positive, inclusive, and collaborative work culture
Provide proactive, guest-focused experiences ensuring smooth daily operations with efficiency.
Participate in daily team meetings to set expectations, assignments, and goals
Support rotating team members through multiple tasks and locations throughout the day
Deploy team members based on real-time operational needs and staffing demands
Coordinate breaks and rotations to maintain optimal coverage and guest service
Address guest questions, concerns, and safety issues promptly and professionally
Collaborate with management on task planning, staffing strategies, and operational improvements
Assist with recruitment, onboarding, and training of new team members
Provide ongoing coaching and development to enhance performance and engagement
Perform administrative duties as assigned
Participate in the Zone Duty Management Program, sharing coverage responsibilities with managers and other leads as scheduled

What You’ll Bring

Strong leadership skills with a guest-first mindset
Ability to stay calm, adaptable, and decisive in a fast-paced environment
Comfortable working on one’s own and identifying hazards and mitigating risks. Adaptable and calm under pressure,
Operational expertise to deliver exceptional service while upholding the park’s highest safety standards.
Excellent verbal and written communication skills in English
High energy, positive attitude, and a strong sense of teamwork
Detail-oriented with a passion for exceptional customer service
Professional maturity, integrity, and the ability to have tough safety-related conversations
Comfortable working independently or as part of a team
Friendly, outgoing personality with a well-groomed appearance
Ability to work outdoors in all weather conditions (rain, snow, heat, high winds)
Ability to stand, walk, and move long distances for extended periods
Flexible availability, including nights, weekends, and holidays

Schedule & Availability Requirements

Full-time position, averaging 30–40 hours per week
Must be available 7 days a week with no time restrictions
Heavy focus on weekend availability during off-peak periods
Weekday availability required during peak season (Memorial Day–Labor Day)
Schedule flexibility required to support peak, off-peak, and special event operations

Why You’ll Love Working Here