Pier Controller

Job Description

What you'll bring to the team

Pier Controller

Location: London Eye

Ready to swap the ordinary for the extraordinary? We’re on the lookout for a confident, calm‑under‑pressure Pier Controller who thrives in lively environments and loves keeping things running smoothly. If you enjoy being at the heart of the action, coordinating people and movement with a smile, and turning busy moments into brilliant experiences, this role puts you right where the excitement happens.

What you'll be doing:

• Oversee the safe and efficient daily operation of the London Eye Pier.
• Manage vessel movements, passenger flow, and queue systems.
• Coordinate charter schedules and real‑time operational changes.
• Deliver high‑quality customer service and resolve queries.
• Liaise with boat operators and external agencies to maintain smooth operations.
• Communicate key updates to the team and management.
• Maintain accurate headcounts, capacity logs, and required paperwork.
• Ensure full compliance with Health & Safety procedures.
• Support strong working relationships across operators and Duty Management.
• Meet customer service KPIs and contribute to continuous improvement.
• Perform other operational duties as required.

This role requires flexibility to work 5 out of 7 days, averaging 40 hours per week during peak periods, with early and late shifts between 7:45am and 9:00pm.

Qualifications & Experience

• Experienced working in high‑pressure and busy environments.
• Excellent organisational skills.
• Strong verbal communication skills, including delivering clear public announcements.
• Reliable timekeeping and comfortable working within scheduled, service‑driven operations.
• Calm and composed under pressure with strong situational awareness and proactive risk‑spotting.
• Guest‑focused, service‑oriented, and able to anticipate and respond to customer needs.
• Adaptable and comfortable working outdoors and adjusting to changing operational demands.

Benefits

• Monthly Bonus based on guest satisfaction
• Fortnightly pay
• 25% discount in our retail shops and restaurants
• 40% off LEGO online
• Merlin Magic Pass - giving you free tickets to all our attractions worldwide for you, your family, and friends every year
• Employee pricing up to 55% off cinema tickets

If you have any questions or if you require any assistance, because of a disability or medical condition, please contact us by email at recruitment@merlinentertainments.biz and one of the team will get back to you as soon as possible.

Pay Range

GBP £13.68/Hr.