Guest Experience Supervisor

Job Description

What you'll bring to the team

Guest Experience Supervisor 🎢✨

LEGOLAND Discovery Center Dallas 🧱

Are you passionate about creating unforgettable memories and leading a team in a fun, fast-paced environment? Join LEGOLAND Discovery Center Dallas and help deliver amazing guest experiences every single day!

As a Guest Experience Supervisor, you’ll be a hands-on leader on the attraction floor, inspiring your team, supporting daily operations, and ensuring every guest leaves with a smile 😊

Qualifications & Experience

What You’ll Be Doing 🚀

In this exciting leadership role, you will:

• 🌟 Lead from the attraction floor, providing example-based, shoulder-to-shoulder leadership
• 😊 Deliver outstanding guest care aligned with Guest Obsession standards
• 👥 Motivate, coach, and develop team members to reach their full potential
• 📣 Deliver engaging daily team briefings and maintain clear communication
• 🎯 Support daily operations and ensure all positions are effectively covered
• 🛟 Uphold the highest standards of safety, presentation, and guest service
• 💡 Empower the team to confidently handle service recovery moments
• 🧱 Monitor guest-facing areas and help enhance the overall experience
• 💬 Provide feedback to drive performance and maximize sales opportunities
• 📅 Assist with scheduling, training, and performance support
• 🏰 Support Duty Manager shifts overseeing attraction-wide operations
• ✨ Encourage new ideas and innovation to improve the business

This role is highly interactive, guest-facing, and perfect for leaders who love being where the action is!

What We’re Looking For 🕵️‍♂️

To thrive in this role, you’ll need:

• ✔ High school diploma or GED
• ✔ At least two years of supervisory experience in a guest-facing environment
• ✔ Strong leadership and communication skills
• ✔ A calm, confident approach in a busy, high-energy setting
• ✔ Excellent guest service and problem-solving abilities
• ✔ Sales awareness and attention to detail
• ✔ Comfort working with POS or computerized systems
• ✔ The ability to multitask and stay organized

Most importantly — a positive attitude and passion for creating amazing guest moments! 🎉

Benefits

Why You'll Love It Here!

• 🏥 Health care options (medical, dental, and vision plans)

• 🌴 Paid Time Off (PTO)

• 🎢 Merlin Magic Pass for friends and family to enjoy the parks and attractions

• 🏆 Recognition programs and rewards

• 💰 401(k) program with company match

• 🎓 Tuition reimbursement programs

Pay Range

USD $20.00/Hr.