Job Description
What you'll bring to the team
Job Scope
- To provide a high level of customer service to all guests in line with the company’s values and achieve mystery shop targets through the consistent delivery of this.
- Develop in-depth product and park knowledge to become more informative to our guests both within units and on park.
- Clear communication with team leaders and management with new ideas and suggestions to create a better work environment.
- Comply with company policies in the completion of all necessary paperwork and cleaning schedules
Job Purpose
- Working in Retail & Fastrack at Thorpe Park means creating lasting memories in an environment where no day is ever the same. We have a range of stores across the Resort, offering both team and independent working opportunities. You will be responsible for maintaining a high standard of presentation and cleanliness within the units, as well as delivering world class customer service to our guests.
Key Accountabilities
- Assist the department in achieving agreed budgetary targets set through joint ownership of units alongside your team and managers.
- Provide world class customer service, creating memorable experiences for our guests
- Supporting the department in delivering daily revenue targets
- Ensuring the stores always look well-presented and that processes are being followed correctly, allowing for a safe & successful environment.
Qualifications & Experience
- Experience of Retail or Leisure environment is encouraged but not essential
Benefits
Benefits
- Merlin Magic Pass: 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world!
- 25% discount in our retail shops and restaurants
- 40% discount online off LEGO, and much more!
- Free bus from Staines station for all employees
- Fortnightly pay
- Free staff parking
- Ongoing training & development to have a longer-term career in Merlin
- Access to Perks at Work which 30,000+ national & local employee discounts
If you have any questions or if you require any reasonable adjustments, because of a disability or medical condition, please contact us by email at recruitment@thorpe-park.co.uk and one of the team will get back to you as soon as possible.
Pay Range
From GBP £8.50/Hr.
Company benefits
Annual bonus
Buy or sell annual leave
Charity donation scheme
Cycle to work scheme
Employee assistance programme
Employee discounts – 40% LEGO Discount
Enhanced pension match/contribution
Eye Care Support
Family health insurance
Health insurance
Theme park discounts
Lunch and learns
In house training
Further education support
Open to part time work for some roles
Working at Merlin
Company employees:
22,000
Gender diversity (m:f):
52:48
Hiring in countries
Australia
Denmark
Germany
Italy
Netherlands
United Kingdom
United States
Office Locations
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