Guest Experience Shift Lead

Job Description

What you'll bring to the team

Are you the kind of person who can light up a room, lead a team, and turn everyday moments into unforgettable experiences? If you thrive in a fast-paced, fun environment and love working with families and kids, this could be your perfect next step.

We’re looking for a Guest Experience Shift Lead who brings energy, accountability, and leadership to every shift — someone who can coach a team, create magical guest moments, and still jump in to have fun along the way.

Qualifications & Experience

🌟 What You’ll Do

As a Shift Lead, you’ll be at the heart of the action — leading from the floor, not the sidelines:

• Create memorable, interactive experiences for guests of all ages
• Lead, coach, and motivate Guest Experience Hosts to deliver top-tier service
• Own the guest experience on the floor — design and lead engaging games/activities, and ensure all team members consistently meet customer service standards
• Delegate responsibilities and ensure operational standards are consistently met
• Act as a role model for “Guest Obsession” and positive team culture
• Jump in to resolve guest concerns with a solutions-focused mindset
• Partner with leadership to keep daily operations running smoothly
• Help train and develop team members to grow their skills and confidence

🎯 What We’re Looking For

Our ideal candidate is:

• Outgoing, energetic, and naturally engaging with guests and team members
• A team player who can also confidently lead and delegate
• Passionate about creating fun, memorable experiences for families and children
• Comfortable holding others accountable while maintaining a positive culture
• Experienced in customer-facing roles (minimum 3 years required)
• Skilled at coaching, training, and motivating others

Benefits

The Perks of the Magic ✨

• 🎡 Fantastic Health Coverage: Enjoy comprehensive medical, dental, and vision benefits to keep you feeling your best.
• 🌴 Generous Paid Time Off: Take the time you need to rest, recharge, and come back ready to create more unforgettable moments.
• 🎟️ Merlin Magic Pass: Share the fun with free entry for you, your family, and friends to our world-famous attractions.
• 🏆 Recognition and Rewards: Your hard work does not go unnoticed. Celebrate your achievements with exciting recognition programs.
• 💰 401(k) Savings Plan: Build your future with our company-matched retirement program.
• 🎓 Tuition Assistance: Pursue your passions with educational support and reimbursement programs.
• 🚀 Growth and Development: Learn, grow, and take your career to new heights with endless opportunities for advancement.

Pay Range

USD $18.75/Hr.