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MBDA

Customer Support & Services Quality Assurance Engineer

Salary:  Up to £50,000 per annum
Location:  Stevenage | United Kingdom
Location flexibility:  3 office days / week – 2-3 days at home (some exceptions)
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Job Description

A great opportunity has arisen to join the Customer Support & Services Quality Assurance organisation as a Quality Assurance Engineer supporting delivered products in service within our customer community. As a key function within the product support team, your skills and input will be required to identify and resolve a wide variety of quality topics.

Salary: Up to £50,000 depending on experience

Dynamic (hybrid) working: 2 days per week on-site due to workload classification

Security Clearance: British Citizen or a Dual UK national with British citizenship. Restrictions and/or limitations relating to nationality and/or rights to work may apply. As a minimum and after offer stage, all successful candidates will need to undergo HMG Basic Personnel Security Standard checks (BPSS), which are managed by the MBDA Personnel Security Team.

What we can offer you:

  • Company bonus: Up to £2,500 (based on company performance and will vary year to year)
  • Pension: maximum total (employer and employee) contribution of up to 14%
  • Overtime: opportunity for paid overtime
  • Flexi Leave: Up to 15 additional days
  • Flexible working: We welcome applicants who are looking for flexible working arrangements
  • Enhanced parental leave: offers up to 26 weeks for maternity, adoption and shared parental leave -enhancements are available for paternity leave, neonatal leave and fertility testing and treatments
  • Facilities: Fantastic site facilities including subsidised meals, free car parking and much more…
  • Healthcare Cash Plan: The Healthcare Cash Plan benefit provides the option to claim cash back on everyday healthcare expenses such as optical, dental, health and wellbeing and more.

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#2 BEST WORKPLACE CULTURE

Working at MBDA

1 office day / week 2 office days / week 3 office days / week – 2-3 days at home (some exceptions) 4 office days / week

A little flex time – high flexibility for most roles

Company benefits

25 days annual leave + bank holidays
Adoption leave – up to 26 weeks
Annual bonus – all employee bonuses paid in Feb/March
Annual pay rises – performance (+ inflation) increases each year
Bike parking – secure parking at all sites
Buddy scheme – buddies when onboarding
Buy or sell annual leave – buy up to 5 extra days
Carer’s leave
Cinema discounts
Coffee discounts – discounted on site cafes and canteens
Collaboration spaces
Company shutdown periods – Christmas closures and bank holidays
Compassionate leave
Cycle to work scheme
Dental coverage – salary sacrifice options
Electric Car Salary Sacrifice – MyCarScheme - including electric vehicles
Electric vehicle charging unit loan – electric charging points at all UK sites
Employee assistance programme
Employee discounts
Enhanced maternity leave – up to 26 weeks
Enhanced paternity leave – available after 26 weeks service
Enhanced pension match/contribution
Enhanced sick pay – increases with length of service
Faith rooms
Family health insurance – salary sacrifice options
Fertility treatment leave
Gym membership – Discounted gym on site in Stevenage, or discounts for local gyms across UK
Health insurance – salary sacrifice options
In house training – In house L&D team
L&D budget
Language lessons
Learning platform – access to multiple learning resources
Meditation space
Menopause support
Mental health first aiders
Mentoring – available to all employees. Includes women in leadership options
Modern office
Neonatal leave – up to 12 weeks
On-site barista
On-site catering
On-site gym
On-site shower
On-site wellness room – reflection rooms available to employees
Open to compressed hours
Open to job sharing
Open to part time work for some roles
Open to part-time employees
Optional unpaid leave
Personal development budgets – up to £150 towards non-work training courses
Pregnancy loss leave
Pregnancy support
Private booths
Professional subscriptions – full membership funding available
Referral bonus – up to £3,000 for a successful referral
Reservist leave – up to 3 weeks off for training (2 weeks on full pay)
Restaurant discounts – discount/cashback employee platform
Salary sacrifice
Secure on-site parking
Share options
Shared parental leave – up to 26 weeks
Teambuilding days
Technology Loan – salary sacrifice options available
Time off in-lieu
Travel loan – season ticket loans for public transport
Volunteer days – up to 2 days a year for team-based volunteering
Wellbeing allowance
Will writing

Awards & Accreditations

Best Work-Life Balance

Top 5 - Best Work-Life Balance

Flexa awards 2026
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The opportunity:

The role will require you to network with and gain visibility of a large variety of MBDA’s functions and in service support activities across different sites, working in a customer facing environment, with a dynamic and experienced Product Support Team. An excellent opportunity for a Quality Assurance Engineer to further develop their career. Engineers without quality experience will be considered for development within the role.

Expected tasks will include the following:

  • Manage product non-conformance and facilitate implementation of non-conformance process.
  • Provide non-conformance data analysis and summary reports.
  • Support design and manufacturing defect investigations.
  • Collaborate with Engineering, Manufacturing, Production and Supply Chain teams to resolve quality issues and ascertain root cause and implement corrective actions.
  • Review, develop, implement and maintain Project Quality planning documentation.
  • Ensure compliance to Business Management System procedures is maintained.
  • Proactively identify, communicate and mitigate Quality risks and issues to reduce risk and increase customer satisfaction.
  • Participate in process improvement activities.
  • Interact with supply chain on non-conformances and corrective actions.

What we're looking for from you:

  • Engineer with an experience or familiarity of quality management systems, techniques and processes.
  • Practical knowledge of non-conformance management process and SAP business tool.
  • Ideally HNC/HND level qualification with experience within Engineering or Quality Assurance is desirable.
  • Excellent communication & interpersonal skills to effectively liaise with customers and internal teams – an ability to influence change.
  • Experience of working within a project environment and able to operate effectively as part of project team.
  • Ability to identify risks and critical issues and drive forward suitable mitigation solutions with the aim of reducing rework and increasing Customer satisfaction.
  • Ability to understand and respect cultural differences
  • Ability to manage deadlines with an attention to detail.

Our company: Peace is not a given, Freedom is not a given, Sovereignty is not a given

MBDA is a leading defence organisation. We are proud of the role we play in supporting the Armed Forces who protect our nations. We partner with governments to work together towards a common goal, defending our freedom.

We are proud of our employee-led networks, examples include: Gender Equality, Pride, Menopause Matters, Parents and Carers, Armed Forces, Ethnic Diversity, Neurodiversity, Disability and more…

We recognise that everyone is unique, and we encourage you to speak to us should you require any advice, support or adjustments throughout our recruitment process.

Follow us on LinkedIn (MBDA), X (@MBDA_UK), Instagram (MBDA_UK) and Glassdoor or visit our MBDA Careers website for more information.

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Company employees:

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Gender diversity (m:f):

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Hiring in countries

United Kingdom

Office Locations