Terminal Solution Lead

Job Description

* Please apply using a CV in English*

Opportunity

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve.

With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.

We offer

This is an exciting career opportunity in an international, challenging business setting known for diversity and being a high paced environment. You will get to focus on creating valuable relations with current and new customers and work with highly professional teams in an environment where you will be valued, recognized and well rewarded. You will work with amazing and diverse colleagues with a deep sense of commitment to live Our Values and together, go all the way for our customers, society and for each other.

Running The Business

Customer outcome

• Connect our customers as per contractual delivery promise (DP1/3 and 10) in conjunction with Ocean / Feeder fulfilment teams / Area CX & Delivery / GSP and Terminals.
• Provide alternatives to minimize customer impact in case not connecting as planned.
• Safeguard a successful delivery on Value Added Service (VAS) with terminal operators.
• Customer campaigns/seasonality’s follow up in close contact with Areas and Fulfilment teams.

Operational excellence

• Coordinate execution planning (2-4 weeks) with all teams (Fulfilment / Area) to ensure customer outcomes & asset capabilities are secured.
• Lead and execute individual vessel game plans (0-72 hours) in coordination with Area CX / Fulfilment
• Review and track real time progress against gameplan and drive all stakeholders to common outcome.
• Ensure asset turnaround and connections as per specs. Contribute to a strong network reliability. Investigate root causes for deviations to plans and adopt measures to avoid recurrence.
• Minimize idle time waste in collaboration with Hub terminals, driving actions to reach Maersk standards of excellence.
• Lead & coordinate with respective fulfilment teams in maintaining export, transit and import dwells (including Flex-Hub & longstanding). Steer cargo advancement opportunities and recovery actions in line with thresholds.
• In event of crisis (port disruption / strike and or vessel / cargo incident alongside), participates in relevant CMT and supports crisis management team locally with various stakeholders (agents / authorities / etc.)

Improving The Business

• Resolves customer pain points / experience (delivery touchpoint) in collaboration with Area / Ocean Fulfilment and Terminal
  

What we are looking for

•A minimum of 3 years of experience in the industry

•Leading with customer empathy & driving results through others.

•Stakeholder management skills.

•Independent decision making in high pressure environment

•Comfortable with digital and data

•Lean practitioner

•Fluent in English and Spanish

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.