Process Specialist

Job Description

Join the wave of growth at Maersk!

We're not just a company, we're a movement. With a vision larger than the ocean, we're on a mission to connect and simplify our customers' supply chains as a true integrator of container logistics. And we need talented individuals like you to make it happen!

Two years of growth, and we're just getting started! Our Global Service Centers (GSC) in Mexico and Brazil have been thriving for over a year now, and we're taking it to the next level. As part of our GSC Americas team, you'll be at the forefront of driving excellence across our global network, collaborating with diverse professionals, and embracing challenges that inspire growth. If you're ready to propel your career with a world leader in transport and logistics, Maersk is your destination. Embark on a journey with us—where your passion will navigate the future of global commerce.

About the Job

The Dispatch Senior Specialist is responsible for ensuring the continuous and efficient flow of freight by managing and resolving any operational issues drivers may encounter. This role focuses on overseeing the timely pickup and return of loaded and empty containers, coordinating movements between warehouses and terminals, and ensuring all necessary resources are in place. By maintaining direct communication with drivers, terminals, and clients, the Dispatch Specialist ensures that logistical operations run smoothly, minimizing delays and optimizing transportation efficiency.

Key responsibilities

• Plan and coordinate freight movements, ensuring efficient assignments to drivers.

• Develop and oversee logistics operations to guarantee the timely pickup of loaded and empty containers.

• Monitor and confirm that drivers assigned from the previous day are actively working on their designated tasks.

• Schedule and manage appointments for cargo pickup and delivery at the port.

• Arrange and secure chassis reservations as needed to support driver operations.

• Maintain effective communication with clients, terminals, and drivers to ensure the successful completion of required movements.

• Request road service and chassis maintenance when needed.

• Escalate whatever issue the driver communicates when providing assistance if needed.

• Use optimizer as secondary tool for planning.

• Update the customer’s TMS.

• Update and send customer container recaps.

• Report container damages.

• Update the Daily Recap and Daily Hand-Off reports.

• Assign loads and empties in Trinium.

Required experience & skills

• Bachelor's Degree in Logistics, Finance, or Accounting.

• 4-5 years' experience in operations, financial analysis, shipping, and logistics.

• Willing to work in full night shifts (2130 CST to 0630 CST).

• English level: Advanced (oral & written).

• Strong MS Suite skills (Excel and PowerPoint).

• Analytical & Problem-Solving ability for troubleshooting & root cause analysis.

• Willingness to build on and experiment with data & Maersk’s platforms, in addition to our own services.

• Effectively communicate data-driven solutions and recommendations to business stakeholders.

• Passionate to lead initiatives, driven to work with creativity and innovation.

• Ambitious and result-oriented self-starter on initiatives and strong drive on change management.

• Mindset to co-create and co-own initiatives.

• Proficiency in Power BI, Python, or R is desirable.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.