Process Expert

Job Description

Acts as the owner of the job file and has responsibility for creating
and updating of shipping documents and Customer Invoices in the system.

Introduction:

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve.

With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.

What we offer:

Impact: Your work will directly contribute to the success of our global operations.

Opportunity: Maersk provides ample opportunities for growth and development, both professionally and personally.

Innovation: Join a forward-thinking team that embraces innovation and cutting-edge technologies.

Global Exposure: Collaborate with colleagues from diverse backgrounds and gain exposure to international business practices.

Work-Life Balance: We value work-life balance and offer flexible working arrangements to support our employees.

Role Purpose

The SCM Process Expert – End-to-End supports operational excellence across the complete forwarding lifecycle (Planning → Origin → TPP → Destination → Delivery). The role focuses on SLA adherence, process standardization, visibility improvement, and performance monitoring within Ocean Forwarding (FCL/LCL).

Key Responsibilities

1️⃣ End-to-End Process Execution

• Execute and monitor E2E shipment lifecycle.
• Ensure SOP compliance across Origin, TPP, and Destination.
• Track milestone updates and shipment status accuracy.
• Support process documentation and updates.

2️⃣ Performance & KPI Monitoring

• Monitor TAT, SLA adherence, and shipment milestones.
• Support FCR improvement and reduce reopen cases.
• Prepare daily/weekly performance dashboards.
• Identify trends and escalate risks proactively.

3️⃣ Operational Coordination

• Coordinate with Origin, TPP, and Destination teams.
• Support booking, documentation validation, and milestone tracking.
• Ensure timely updates in system (e.g., case management / forwarding tool).
• Follow structured escalation matrix.

4️⃣ Exception & Escalation Handling

• Identify shipment delays, rollovers, and documentation gaps.
• Conduct basic Root Cause Analysis (RCA).
• Support corrective and preventive action tracking.
• Maintain escalation logs and resolution follow-ups.

5️⃣ Continuous Improvement Support

• Identify process gaps and improvement opportunities.
• Support automation and digital initiatives.
• Participate in productivity and quality improvement programs.
• Assist in internal audits and governance reviews.

Required Skills & Competencies

• Strong understanding of Ocean Forwarding (FCL/LCL basics).
• Knowledge of export/import documentation.
• Analytical mindset with good Excel/reporting skills.
• Good stakeholder communication.
• Process-oriented and detail-focused.

Experience & Qualification

• 2–4 years experience in SCM / Freight Forwarding / Logistics Operations.
• Exposure to global trade lanes preferred.
• Bachelor’s degree in Supply Chain, Logistics, or Business.

Success Metrics

• SLA adherence >95%
• Accurate milestone updates
• Reopen rate <10%
• Escalation response within defined TAT
• Process compliance 100%

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.