MDM Operations AI Lead

Data Quality & Performance Management

• Monitor master data quality KPIs and operational performance metrics.  Establish dashboards and reporting mechanisms for both AI-driven and manual MDM activities.
• Analyze data quality trends, identify root causes, and implement corrective actions.
• Ensure proper tracking of SLA adherence, automation rates, exception handling, and operational efficiency.
• Drive continuous optimization of data quality controls and governance mechanisms.

Process Reporting & Documentation

• Maintain documentation for MDM processes, governance standards, AI workflows, business rules, and operational procedures.
• Provide periodic reporting on data quality, automation performance, operational efficiency, and AI adoption.
• Ensure transparency and auditability of AI-enabled MDM processes and decisions.

CRITICAL QUALIFICATIONS/SKILLS/EXPERIENCE

• Strong experience in Master Data Management, Data Governance, or Enterprise Information Management.
• Experience leading operational teams and managing cross-functional stakeholders in a global environment.
• Proven experience implementing automation and AI-enabled operational processes.
• Strong understanding of MDM operating models, governance frameworks, data quality management, and business process integration.
• Experience working with ERP platforms and enterprise systems (IFS is a benefit but not a requirement).
• Familiarity with AI technologies, intelligent automation, machine learning concepts, and digital workforce management.
• Experience defining and monitoring operational KPIs and performance metrics for both human and AI-driven processes.
• Strong analytical and problem-solving capabilities.
• Excellent stakeholder management, communication, and influencing skills.
• Ability to lead transformation initiatives and drive organizational change.
• Understanding of data modeling, workflow management, and process optimization principles.
• Proficiency in data visualization and reporting tools (e.g., Power BI, Tableau, or equivalent).
• Knowledge of SQL, data platforms, and MDM technologies is considered an advantage.
• Ability to balance governance, operational efficiency, and business agility.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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