Join Maersk as a Marine People Advisor in Mumbai, India for this full-time role supporting junior officers and ratings across their employment journey. You will manage employment matters, crew movements, and seafarer welfare while partnering with global stakeholders to enhance operational processes.
Requirements
Typically 3 to 8 years of relevant experience in Marine People, seafaring, crewing, HR, maritime operations, or an operational people environment.
A relevant degree, maritime or professional qualification, or equivalent practical experience.
Good working knowledge of Excel and ability to handle operational data.
Understanding of seafarer careers, crewing, or shipboard operations is an advantage.
Experience with data processing, AI-enabled tools, or workflow automation is a plus.
Skills & Responsibilities
Relationship Management: Build trusted relationships and act as the primary point of contact for seafarers to manage employment matters, appraisals, and career development.
Operational Support: Coordinate crew movements, training, medical cases, and welfare matters with empathy and confidentiality.
Data & Process Improvement: Utilize Excel and digital tools to track activities, analyze operational data, and identify process improvements.
Stakeholder Collaboration: Partner closely with Crewing, Training, Fleet Operations, and Payroll to ensure effective global delivery.
Potential transition routes: People from HR Generalist, Crewing Officer, or Maritime Operations roles may bring transferable administrative and people management skills, alongside meeting operational experience requirements.
Job description
About the role
As a Marine People Advisor, you will support and manage an assigned group of junior officers and ratings throughout their employment journey with Maersk. You will act as their primary point of contact for people and employment matters, ensuring activities are handled accurately, on time and with care.
You will work closely with seafarers, Marine People colleagues, Crewing, Training and other stakeholders across areas including crew movements, employment matters, performance and development, training, medical cases and welfare. You will also use data and digital tools to support effective execution and identify opportunities to improve how we work.
Key Responsibilities
Seafarer advisory and people management
Act as the primary point of contact for assigned junior officers and ratings throughout their employment journey.
Manage employment matters including Seafarer Employment Agreements, sign-off conversations, performance management, career development and resignations.
Coordinate appraisals, development actions and Personal Improvement Plans in line with established processes.
Manage standard people matters independently and escalate complex or sensitive cases when appropriate.
Seafarer care and operational support
Coordinate crew movements, training and other employment activities, including matters affecting payroll, documentation, leave and benefits.
Manage medical cases at an operational level and support seafarer welfare, mental wellbeing and family-related matters with empathy and confidentiality.
Maintain accurate records across relevant systems and ensure timely follow-up on activities within the assigned seafarer group.
Carry out quality crew connect calls post disembarkation.
Participate in the duty-phone schedule and contribute to assigned projects as required.
Stakeholder partnership and continuous improvement
Work closely with Marine People, Crewing, Training, Fleet Safety, Fleet Operations, Payroll and other global stakeholders to support effective delivery.
Use operational data and digital tools to track activities, identify gaps and support improvements in processes and the seafarer experience.
What we are looking for
Typically, 3–8 years of relevant experience in Marine People, seafaring, crewing, HR, maritime operations or another operational people environment. Candidates with a different combination of relevant experience and demonstrated capability are equally encouraged to apply.
Understanding of seafarer careers, crewing or shipboard operations would be an advantage.
Experience managing multiple people or operational matters simultaneously while maintaining accuracy and meeting deadlines.
Ability to build trusted relationships, communicate empathetically and exercise sound judgement on when to act, seek guidance or escalate.
A relevant degree, maritime or professional qualification, or equivalent practical experience.
Maritime, data and digital capability
Working awareness of the seafarer lifecycle and relevant maritime requirements.
Good working knowledge of Excel, with the ability to work with operational data, trackers and routine reporting.
Data processing and analytical skills would be an advantage.
Exposure to AI-enabled tools, workflow automation or process automation would be an advantage.
You will thrive in this role if you
Take ownership and reliably follow through on commitments.
Build trust and collaborate effectively with seafarers and stakeholders across cultures and geographies.
Communicate clearly and empathetically, including during difficult conversations.
Stay organised and composed while managing multiple priorities.
Handle sensitive information with integrity and discretion.
Are curious about data and technology and look for practical ways to simplify work and improve the seafarer experience.
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.
