Manager - Operations Excellence

The Operations Excellence Manager is responsible for implementing and continually enhancing operational standards for health and safety, 5S and visual management, performance management, process management, and continuous improvement.

This role encompasses implementing and deploying site labor and equipment management tools, conducting operational improvement studies, and providing employee training on Lean principles.

At Maersk, we believe in the power of diversity, collaboration, and continuous learning, and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve.

With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

We are looking for a Manager, Operations Excellence (Solutions Architecture) to join Maersk Contract Logistics in Shah Alam, Malaysia. In this role, you will translate operational challenges and improvement opportunities into practical, scalable digital solutions. You will combine Operations Excellence methods with solution design, software automation, data analytics and change adoption to simplify work, improve visibility, strengthen controls and deliver measurable value across warehouse and logistics operations.

What We Offer

This is an exciting career opportunity to work in a multinational company that makes global trade happen. We provide support for you to shape your own career by achieving expertise and learning on the job.

• Work on digital initiatives that improve warehouse and logistics operations through process simplification, automation and analytics.
• Build hands-on expertise across Python, Microsoft Power Platform, Power BI and solution architecture practices.
• Collaborate with Operations, functional teams, IT, platform owners and governance stakeholders across the organisation.
• Develop users and selected citizen developers through guidance, training and responsible adoption of digital tools.

Key Responsibilities

• Partner with operational and functional stakeholders to define business problems, user needs, process constraints and expected outcomes.
• Create solution scopes, user journeys, process flows, data requirements, integration considerations, high-level designs and delivery roadmaps.
• Design, develop and enhance operational applications and workflows using Python, Power Apps and Power Automate, applying appropriate testing, documentation, version control and release practices.
• Build Power BI dashboards and reporting solutions, connecting and transforming approved data into clear metrics, models and actionable visualisations.
• Apply Lean, process mapping, value stream mapping, root cause analysis and structured problem solving to select fit-for-purpose interventions and validate benefits.
• Lead requirements workshops, prototyping, user acceptance testing, deployment, handover and solution stabilisation while managing milestones, risks, issues and dependencies.
• Maintain solution documentation, user guides, support models and change records, and monitor adoption, performance, enhancement needs and retirement of obsolete solutions.

What We Are Looking For

• Continuous improvement mindset: We are looking for someone who brings a thoughtful improvement mindset—curious about how work gets done and motivated to make meaningful, sustainable improvements over time.
• A bachelor’s degree in Information Systems, Computer Science, Engineering, Data Analytics, Supply Chain, Logistics, Business or a related discipline.
• At least five years of relevant experience in operations excellence, process improvement, digital transformation, business systems, automation, analytics or solution delivery; logistics, warehousing, 3PL or supply chain experience is strongly preferred.
• Hands-on capability in Python, Power Apps, Power Automate and Power BI, with working knowledge of data modelling, Power Query, DAX, APIs, SQL, SharePoint or Dataverse.
• Strong facilitation, project management and stakeholder communication skills, with the ability to translate between operational and technical audiences and present recommendations clearly.
• Fluent spoken and written English, an independent and practical working style, and willingness to travel interstate or overseas for agreed project assignments when required.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.