As a Lead Logistics Customer Experience and Operations Specialist at Maersk in Pune, India, you will drive global logistics operations through effective customer channel, case, and contract management in a full-time role featuring flexible working arrangements.
Requirements
No specific degree requirements stated in the posting.
No minimum years of experience stated in the posting.
Strong background in customer relationship management, case management, and dispute resolution.
Skills & Responsibilities
Customer Relationship Management: Manage customer onboarding and nurture ongoing relationships to ensure high satisfaction.
Case Management: Handle and resolve customer cases efficiently through appropriate communication channels.
Contract and Dispute Management: Oversee contracts and resolve operational disputes proactively.
Potential transition routes: People from customer service or account management roles may bring strong communication and client-handling skills, alongside meeting general operational requirements.
Job description
Key Responsibilities:
Customer channel management
Case Management
Customer onboarding and relationship management
Contract and dispute management
What We Offer:
Impact: Be part of a team that directly contributes to global operations.
Opportunity: Unlock professional and personal growth through diverse career pathways.
Innovation: Work with a team that embraces technology and continuous improvement.
Global Exposure: Collaborate across geographies and cultures.
Work-Life Balance: Flexible working arrangements to support your well-being.
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.
