Hungary CX Manager

Job Description

Has responsibility for all customer facing activities and for providing
a consistently high quality experience for new and existing customers
in a small/medium size cluster.

Maersk is a global leader in integrated logistics and has been an industry pioneer for over a century. Through innovation and transformation, we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

At Maersk, we believe in the power of diversity, collaboration, and continuous learning. We work hard to ensure that the people in our organization reflect and understand the customers we exist to serve.
With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let’s sail toward a brighter, more sustainable future with Maersk.

We Offer

We recognize that everyone is different and that the way people want to work varies. In this role, we offer a full-time position with flexible working arrangements, including hybrid work options, adjusted working hours, and other alternative work patterns.

Key Responsibilities

As Customer Experience Manager – Hungary, you will lead and develop the CX organization in Hungary, ensuring a high-quality, consistent, and customer‑centric service delivery across the market. Your main responsibilities include, but are not limited to:

• Lead, coach, and develop the local CX team, ensuring clearly defined annual targets that balance quality, cost, and consistency.
• Oversee performance management, monitoring all assigned KPIs and ensuring timely corrective actions for non‑compliance.
• Identify, attract, and retain talent; provide continuous learning and development opportunities.
• Ensure the team is trained and operates in alignment with global Maersk standards and local regulatory requirements.
• Take full responsibility for the customer experience regarding import and export activities, ensuring compliance with internal procedures and external regulations.
• Oversee documentation flow related to import–export operations to ensure smooth execution.
• Coordinate with internal and external stakeholders, promoting strong collaboration across functions.
• Review, validate, and manage relevant operational documentation and reporting requirements.
• Drive continuous improvement initiatives to enhance customer satisfaction and operational efficiency.

We Are Looking For

• Experience in Freight Forwarding, Logistics, or Supply Chain roles.
• Strong customer‑centric mindset with a passion for delivering world‑class Customer Experience.
• Solid planning skills with the ability to work under pressure and meet deadlines.
• Proven leadership experience, with the motivation to develop and grow a high‑performing team.
• Ability to influence, communicate, and collaborate effectively across functions.

Location

Budapest, Hungary
(No VISA support is provided for this role.)

If you have read this far, we are glad to see your interest! If you believe this role is a match for your experience and you are excited to join our journey to become the Global Integrator of Container Logistics, we look forward to receiving your application.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.