Head of Customer Experience Denmark

Job Description

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation, we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve.

With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.

Head of Customer Experience Denmark

Are you passionate about delivering exceptional customer experiences and building high-performing teams? We are looking for a strategic and hands-on Head of Customer Experience to lead and elevate our country-level CX organization.

About the Role

In this leadership role, you will define and elevate the future of Customer Experience, setting up a new benchmark for how we engage, support, and deliver value to our customers. You will shape a CX strategy that is seamless, proactive, and deeply customer-centric—across every touchpoint and product.

You will be a driving force in connecting teams across functions and borders, unlocking new ways of working, and turning customer insight into action. Through this, you will strengthen customer relationships and fuel sustainable, measurable growth in Denmark— while playing a central role in shaping our success across the entire Nordic region.

Key Responsibilities

CX Strategy & Execution

• Lead and execute the country CX strategy, ensuring seamless customer experiences

• Drive proactive support and fast, effective issue resolution across teams

• Own and continuously improve business continuity for critical processes

Leadership & Team Development

• Build, lead, and develop high-performing CX teams

• Ensure strong capabilities across product, functional, and commercial areas

• Embed global standards with tailored approaches to customer segments

Growth & Performance

• Drive up- and cross-selling to expand customer value

• Monitor trends to increase retention, reduce churn, and grow business

• Contribute to country growth and profitability targets

Accountability & Collaboration

• Own customer satisfaction and retention at country level

• Foster engagement, talent development, and team performance

• Manage CX costs with a focus on efficiency and productivity

• Support CX strategy alignment, product rollouts, and value proposition development

• Contribute to country growth planning and strategic priorities

What We’re Looking For

• Proven leadership experience in Customer Experience, Customer Service, or related fields

• Strong background in Ocean Transportation and/or Supply Chain Management, with established networks across the Nordics

• Commercial mindset with a track record of driving growth and customer value

• Experience leading cross-functional teams in complex, global environments

• Strong stakeholder management and relationship-building skills

• Empathetic, inspiring leadership style with a focus on developing people

• Strategic thinker with strong execution capabilities

• Fluent Danish & English language skills, both written and spoken.

Location

• Based in Aarhus, Denmark

• No visa or relocation support is provided for this role.

Why Join Us?

Step into a role where you can shape the future of customer experience, lead high-performing teams, and directly drive growth and impact across Denmark and the Nordic region—this is an opportunity to shape customer experience at a national level within a dynamic, global organization, as part of a leadership team that values innovation, collaboration, and a truly customer-centric approach.

We look forward to your application!

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.