FL Customer Service Support [FLO FLC]

Duties and Responsibilities:

• Liaise closely with customers and operations team on order fulfillment, inventory & shipment related activities

• Working closely with operations team to provide information/ feedbacks to customers on operational issues and co-ordinate with customers to resolve all issues

• Generate KPIs and transactional reports to internal and external customers on a timely basis

• Verify vendor invoices and liaise with vendor for any discrepancies

• Monitor the usage of warehouse supplies and raise POs for replenishment

• Coordinate the urgent order fulfillment with customer, operations and transporter

• Ensure the accuracy and timely update of system transactions

• Perform other required duties or task when assigned

• Maintain compliance with all company policies and procedures

• Any other duties as assigned by manager from time to time

Requirements:

• ITE / Nitec /Diploma in Business Studies/Administration/Management, Logistics/Transportation or equivalent

• At least 1 year of relevant working experience in the logistics industry preferred

• Computer proficiency (MS Office – Word, Excel and Outlook) & Warehouse Management System (WMS) / Exceed System

• Good verbal and written communication skills, including ability to effectively communicate with internal and external customers

• Must be able to work as part of a team in a fast paced and pressured environment

• Positive Attitude and Good Team Player

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.