District Manager

Job Description

Ensures that day-to-day Airfreight operations are executed in according
to strategy and targets. Has responsibility for the optimisation of
Processes and Productivity within the Airfreight Product in the AREA.

Purpose of the Role

• Lead district to achieve company goals, manage customer portfolio, promote business growth, retention of direct customer business, maintain team stability and work out staff & organization development plans.

• Leads, develops and responsible for the overall gateway operational activities of PRN. Partnering with other business team and responsible for product GP results. Drive gateway organization to achieve its short and long term financial and operating objectives, as set by the company business plan.

Key Responsibilities and Geography

• Lead development, implementation and retention of direct customers

• Owner of responsible district P&L results

• Holds accountable operations, procurement and commercial teams to achieve the target

• Own the day to day operations for all direct customers facing activities to ensure productivity, operational excellence, quality performance to customers

• Ensure that all company procedures, plans and programs are understood and implemented

• Ensure compliance with corporate policies and procedures, local rules and regulations

• Overall responsible for PRN airfreight operations, including route operations, ground handling and domestic transportation operation, consolidation efficiency

Accountability

• Ensures consistent delivery in line with the brand principle

• Contributes to the commercial pipeline management

• Drives and builds strong relationships with customers

• Plans and deploys the understanding of customers' businesses and needs to the CX Organisation

• Reviews team performance and identifies possible issues in order to provide a better service and financial results

• Drives overall continuous improvement opportunities and change management, especially for file management and overall efficiency improvement

• Together with the commercial team, delivers agreed sales targets based on quote follow up and assigned internal sales customers ensuring focus on segmentation drivers

• Closely collaborate with other teams within and across Area

• Coach, motivate and build a high performing team

• Manage the gateway cost and achieve the best achieved cost as well the best consolidation efficiency

• Drive and build a highly efficient and flawless gateway operation that deliver industry leading service standards that facilitate company’s market leadership in target sectors

• Ensure constantly meet customer operation KPIs

• Provide leadership and management of PRN Gateway function, driving strategy whilst ensuring high employee morale and motivation

• Drive and deliver the gateway productivity improvement according to company target

Required experience & skills

Education

• Bachelor’s degree or equivalent in business or related field / Supply Chain and logistics experience

Experience

• Minimum 15 years of experience in air freight forwarding, at least 8 years working experience in management role as P&L owner responsible for customer service and operation excellence

Language and Communication

• The position requires good written and verbal communication skills in English and the ability to communicate effectively in a diverse multicultural environment

• Ability to articulate issues, present “pros and cons” and provide feedback timely

Computer

• Proficient in Microsoft Office applications and other technical software.

Others

• Thorough understanding of airfreight market drivers

• Preferably a prior understanding and experience with responsible market

• Strategic and innovative mind set

• Strong customer service understanding and focus

• Proved people management

• Adaptability to changes in the work environment – managing competing demands and has ability to solve complex problem

Criteria for Success

• Customer focus, oriented and deliver a superior Customer experience

• Proactively teamwork and collaborate accoring the teams

• Coach, motivate and build a high performing teams

• Lead by example, inspire and energize the teams

• Embrace change / inovation and passionate on contiue improvement

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
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