Join Maersk as a Customer Success Specialist in Chennai, India. In this full-time role, you will develop long-term customer relationships, drive contract renewals, and support high-volume clients to ensure they achieve their business outcomes with global logistics solutions.
Requirements
Bachelor's degree in business or a related industry is preferred.
Minimum 2 years of experience in Sales Support or Customer Support within a similar area of expertise.
Proficiency in MS Office programs such as Excel, Word, and Outlook.
Strong commercial knowledge and excellent communication skills.
Skills & Responsibilities
Account Management: Build long-term trusting relationships and manage ocean and logistics contract renewals to drive customer retention and loyalty.
Commercial Support: Coordinate with front-line sales for account planning, goal setting, and resolving customer challenges efficiently.
Communication: Communicate service or rate changes clearly to assigned high-caliber accounts and collaborate with internal stakeholders.
Potential transition routes: People from account management, sales support, or customer service roles may bring strong communication and relationship-building skills, alongside meeting the required commercial experience.
Job description
Responsible for developing customer relationships that promote retention and loyalty. They will support and work together with the Area Sales/other functions in service centers (GSC) Team to ensure that assigned customers achieve their expected business outcomes with Maersk solutions.
At Maersk, we are a global leader in integrated logistics, pioneering the industry for over a century. Our commitment to innovation and transformation continuously redefines the boundaries of what’s possible—setting new benchmarks for efficiency, sustainability, and excellence.
We believe in the power of diversity, collaboration, and continuous learning, and strive to ensure our people reflect the customers we proudly serve. With a workforce of over 100,000 employees across 130 countries, we work together to shape the future of global trade.
Key Responsibilities
Ensures Client Managers are supported using the standard channels and build long-term trusting relationships with the customers to ensure they realize full value from their investment with Maersk
Continually assess customer progress toward states goals and drive expected results in the areas of adoption, usage, business value, friction and overall relationship.
Quickly resolve customer challenges by leveraging resources from across the company as needed.
Manage the CAT allocation process and coordinate with customers to ensure they deliver on the commitment.
Manage the ocean & logistics contract renewals / tender handling by leveraging resources from across the company as needed.
Timely contract renewals & contract management
Working closely with front line sales for account planning, goal setting and marketing strategies.
Communicates service or rate changes to assigned accounts.
Responsibility to carry out other various sales support tasks and commercial activities from start to finish.
Assist management with day-to-day needs of the team.
Assist the team with special projects and training activities.
Assist the team with reporting activities.
Assist managers with escalations and disputes.
Act as back-up for other Senior Customer Success Partners and Customer Success Manager when absent.
Responsible for escalating situations to management on a timely basis.
Handling a high-caliber client base of mostly top volume customers.
Be a strong role-model for “what good looks like” to others on the team
Actively support implementation of local and global initiatives.
Drive and support functional transformation efforts.
Drive commercial actions and awareness within own team and with colleagues across functions and countries.
Understanding how it solves different customer pains.
Must be proficient in MS Office programs such as Excel, Word, and Outlook
Parameters for Success (key measures)
Shared
Customer NPS
Contract Compliance
Volume (FFE)
L&S GP
Deliver on Sales Outstanding’s
Individual
Customer NPS
Contract Compliance
Volume (FFE)
L&S GP
Minimal Customer Churn
Sales support task and commercial activities
What We Offer:
Impact: Be part of a team that directly contributes to global operations.
Opportunity: Unlock professional and personal growth through diverse career pathways.
Innovation: Work with a team that embraces technology and continuous improvement.
Global Exposure: Collaborate across geographies and cultures.
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.
