Customer Experience Team Leader (Spanish Speaker)

Job Description

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation, we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve.

With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.

We Offer

This is an exciting career opportunity to work in a multinational, Global 500 company that makes global trade happen. You will be interacting daily with colleagues internationally, giving you the opportunity to develop your professional skills in a global environment. We provide support for you to shape your own career by achieving expertise and learning on the job.

Spanish Customer Experience Team Leader

Lead a team of Landside Specialists and Senior Specialists to deliver efficient, reliable, and cost-effective execution across the transport lifecycle. Drive team performance, ensure operational excellence, and support continuous improvement and transformation initiatives while developing team capability and ensuring high engagement.

Key Responsibilities

• Lead, coach, and develop a high-performing team to deliver operational excellence, business outcomes, and continuous capability growth.

• Drive end-to-end Landside operational performance, ensuring service delivery, process compliance, strong controls, and effective issue resolution.

• Own team performance through KPI management, governance, reporting, and data-driven decision-making to improve quality, productivity, and profitability.

• Build strong partnerships with regional teams, customers, vendors, and cross-functional stakeholders to drive collaboration, service excellence, and business results.

• Champion a culture of continuous improvement, innovation, and transformation through standardization, automation, system adoption, and process optimization.

• Foster an engaging and inclusive work environment aligned with Maersk values, promoting accountability, ownership, and effective communication.

Qualifications:

• Bachelor's Graduate

• 8–10 years of experience in landside logistics, transport operations, or supply chain

• Should be able to speak and write Spanish and English languages.

• Exposure to transformation/offshoring programs

• Experience with Power BI, automation tools, or reporting platforms

• Lean / Six Sigma or process improvement certifications (Preferred)

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
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