Customer Experience Consultant

Job Description

The Customer Experience Consultant is responsible for managing the end-to-end customer experience within the assigned SCM scope, ensuring compliance with company procedures. Handles complex customer accounts and specialized requirements including booking, customs, documentation, legal, and special cargo, while managing high-impact accounts contributing significantly to business volume and revenue.

Customer Experience Consultant

At Maersk we go the extra mile to service our customers in the best possible way. We work hard to build and strengthen relationships with customers, making sure we understand their business drivers, so we can continuously improve co-operation, processes, and outcomes. To the mutual benefit of both the customer and Maersk.

We are looking for a highly motivated “Customer Experience Consultant” to join our team in supporting one of the world’s best-known brand in managing its Supply Chain. The role and team offer a great opportunity to learn, develop and challenge yourself.

Key Responsibilities

• Understand customer requirements and consistently deliver on expectations.

• Build and maintain strong relationships with customers and key stakeholders.

• Identify opportunities to create value through Maersk’s integrated solutions.

• Proactively suggest improvements to enhance customer experience and service delivery.

• Take ownership of customer satisfaction and drive continuous improvement and innovation.

• Collaborate with the sales team to strengthen customer relationships.

• Ensure timely and effective resolution of customer queries.

• Anticipate operational challenges and communicate proactively with stakeholders, offering solutions.

• Support the implementation of new clients and innovative programs.

• Manage end-to-end shipment processes in compliance with company procedures.

• Own customer issues and coordinate with internal teams for resolution.

• Operate independently with minimal supervision and guide others when needed.

We are looking for:

• 2–5 years of experience in a customer experience or customer service role.

• Bachelor’s degree in logistics, business, or a related field.

• Strong multitasking and organizational skills.

• Ability to work independently and collaboratively in a team environment.

• Patience and professionalism in handling complex cases.

• Excellent communication skills in both Arabic and English (written and spoken).

• Prior experience in customer support or logistics is a plus.

We offer:

Firstly, we offer you a unique opportunity to join Maersk - an established company within international shipping & logistics, you will be an essential part of the company and get a high degree of personal responsibility.

A career at Maersk means working in a culturally diverse, performance stimulating environment. You’ll be part of a rich heritage and a youthful and exuberant logistics company that aims to be an inspiring and challenging place to work. We believe that a successful career includes a variety of experiences that stretch you, take you out of your comfort zone and offer you an opportunity to grow in ways that also build your business.

Maersk offers a thrilling and attractive career in an ambitious and competitive environment - it is up to you to you use this opportunity for your professional and personal development and to build a career within a stimulating environment with a lot of future international career opportunities across a world class organization.

#RPO

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.