CHB Operations Manager

Job Description

About us

Our vision goes beyond the ocean: we aim to be a true integrator of container logistics, connecting and simplifying our customers’ supply chains. Our people make this possible. As part of this journey, we are building a single global HR organization with a clear purpose: to support our employees, so they can deliver exceptional value to our customers.

We have a vision larger than the ocean: to be a true integrator of container logistics connecting and simplifying our customers’ supply chain. We count on our people to make it happen. We’re taking a big step on this journey: building one global HR organization. Carrying out a vital mission: support our employees, so they can best support our customers.

We offer the opportunity to grow your career in a truly global, values‑led organization, supported by competitive compensation, comprehensive benefits, and award‑winning development programs. You’ll join a diverse and collaborative team that values inclusion, continuous learning, and shared success, while providing the support and flexibility needed to thrive professionally and personally.

The Role

As MCS Delivery Manager, you will play a critical role in bringing the Maersk Customs Services (MCS) Product Strategy to life by leading a high‑performing team of customs and logistics professionals responsible for executing customers’ customs operations with excellence, efficiency, and full regulatory compliance. You will be accountable for the day‑to‑day delivery of MCS across multiple customs offices, traffic flows, and customs regimes, managing end‑to‑end customs processes while maintaining high levels of customer satisfaction. Working closely with internal stakeholders and external partners, you will apply your expertise in customs compliance and global trade to ensure consistent, high‑quality service delivery that supports business growth and long‑term customer success.

Key responsibilities:

• Support the annual Maersk Customs Services (MCS) product strategy, including operational forecasting and planning, in close collaboration with Procurement and Product teams.
• Ensure achievement of MCS financial objectives by driving accurate and timely end‑to‑end execution against monthly Revenue, Cost, and Gross Profit targets.
• Design and lead regular operational reviews to monitor performance and drive continuous improvement across MCS processes.
• Ensure the effective implementation of new projects from a trade compliance and customs operations perspective.
• Plan, design, implement, and execute MCS service delivery for customer operations, ensuring consistency, quality, and compliance.
• Collaborate proactively across multi‑product solutions and cross‑functional business teams to deliver integrated outcomes.
• Identify operational and business risks early and take corrective actions to prevent service disruptions.
• Drive service delivery excellence through daily communication and coordination with internal teams, customers, vendors, and external partners.
• Build and maintain strong relationships with customers and external stakeholders, including customs authorities, terminals, chambers of commerce, and other regulatory bodies.
• Define, measure, monitor, and continuously improve MCS key performance indicators (KPIs).
• Improve vendor performance by managing Service Level Agreements (SLAs) and driving accountability.
• Support the development and engagement of the MCS delivery team by fostering collaboration, learning, and growth opportunities.

What we are looking for:

• Bachelor’s degree in International Trade, Customs, Logistics, Supply Chain, or a related field
• Minimum of 10 years of experience in Customs Operations across multiple customs regimes (definitive, temporary, in‑transit, RFE, fiscal depot)
• Strong working knowledge of Mexican regulations, including Customs Law, Foreign Trade Law, VAT Law, IMMEX Decree, and related frameworks
• Demonstrated commitment to delivering a best‑in‑class customer experience
• Structured, results‑driven approach with the ability to manage complexity
• Experience working in large, global organizations and navigating complex stakeholder environments
• Proven ability to work effectively with remote teams
• Capability to influence and collaborate across teams outside of direct reporting lines and across multiple products
• Strong stakeholder management skills with a track record of delivering results through others
• Adaptability and resilience in fast‑paced, changing environments

If you’ve read this far, we’re glad you’re interested. If you’re motivated to use your expertise to make a meaningful impact in a global organization, we look forward to hearing from you. Apply now.

You must be authorized to work for any employer in Mexico.

#LI-Hybrid #LI-GS4

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.