4PL Customer Experience Consultant

Job Description

We have a vision larger than the ocean: to be a true integrator of container logistics connecting and simplifying our customers’ supply chain. We count on our people to make it happen.

We’re taking a big step on this journey: building one global HR organization. Carrying out a vital mission: support our employees, so they can best support our customers.

As a Customer Experience Consultant, you’ll play a vital part in our success. You will be responsible for a number of assigned Supply Chain (SCM) accounts, taking responsibility of the efficient shipment coordination as well as the correct execution of the Service Level agreed with clients.

We Offer:

We offer you exciting career opportunities with an international reach to further expand your experience through our diversity-focused and award-winning talent development initiatives.

Energizing and pioneering, this is also an environment that keeps you motivated. You’ll be joining a values-led, genuinely diverse, and talented team that is passionate about being there for employees, and for each other. We strive to deliver the right environment for the right people while fostering a culture of fairness, mutual respect, responsibility and care for our business and our customers.

We have an excellentcompensation and benefits package for full-time employees. Our talent policies are recognized world-wide as one of the best in the industry and we continue to look for new ways to invest in our people through ongoing personal and professional development initiatives.

We value the diversity of our talent and will always strive to recruit the best person for the job. We’re proud of that and we see it as a genuine source of strength for building high-performing teams.

Key responsibilities:

• Deliver a positive customer experience for all customers and ensure a smooth execution of the end-to-end shipment lifecycle by working closely with the customer and internal teams.

• Manage interaction with the refrigerated cargo customer portfolio. Have direct communication with the customer.

• Manage communication with internal stakeholders.

• Analyze how to improve the service provided to customers.

• Ensure all products and services are sold to the customer to maximize profitability.

• Build strong relationships with all stakeholders, including offshore GSC teams.

• Is responsible for customer satisfaction and has experience with customer interaction.

• Understands customers' business drives, needs, and requirements

• Manages the sales pipeline, segmentation, and accurate forecasting.

• Handles incoming customer service queries, issues, and exception management.

• May support the Customer Experience Partner and internal Teams

We are looking for:

• Bachelor’s degree in Business Administration, Foreign Trade or a related field.

• Minimum 1 year of experience in operations and customer service roles within International Transportation, Logistics, or Freight Forwarding (experience with Air, LCL, Maritime, or Inland processes).

• Experience with Project Cargo and DG Cargo.

• Knowledge of the freight forwarding business; reefer experience is a plus.

• Strong analytical, planning, and problem-solving skills.

• Excellent communication, negotiation, and stakeholder management skills.

• Proactive, strategic thinker with the ability to work under pressure while maintaining high quality standards.

• Highly organized, responsible, and persistent.

• Proficient in Microsoft Office, especially Excel.

• Intermediate to advanced level of English (written and spoken).

You have been reading so far, we’re glad to see you are interested. And if you want to use your skills to make a difference, we look forward to hearing from you.

Join us as we continue to shape the future of global trade and make a meaningful impact on communities worldwide. Discover your potential with Maersk and become part of a team that's redefining the industry standards. Apply now and let's build a brighter future together!

#LI-NC2

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.