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Content Design Lead (12 month fixed term contract)
London | Hybrid
About dunnhumby
dunnhumby is the global leader in Customer Data Science, helping the world's most ambitious retailers and brands put the customer at the heart of every decision. With nearly 3,000 experts across Europe, Asia, Africa and the Americas, we partner with iconic businesses like Tesco, Coca-Cola, Meijer, Procter & Gamble and Metro to turn data into growth, innovation and measurable value for their customers.
Product
Our Product team owns the vision, strategy and roadmap for the dunnhumby platform — the data, science and software that powers retailers and brands around the world. We work at the intersection of customer data, AI, and commercial impact, building products that turn insight into measurable growth.
About the Role
As Content Design Lead, you’ll lead the evolution of content design as a strategic product capability, shaping clear, trusted and scalable experiences that help users make better decisions with confidence.
You’ll set direction for help documentation and in-product guidance, terminology, taxonomy and interaction patterns, ensuring they work together across human-facing, AI-powered and agentic experiences. You’ll connect content practice to product strategy, business goals and measurable outcomes.
This is a 12-month fixed-term contract.
What You'll Be Doing
You’ll lead Content Design from early problem definition through delivery, establishing the information architecture and content systems needed for intelligent, scalable product experiences.
What We're Looking For
You’ll be an experienced content design leader with deep information architecture expertise and the ability to shape content for both people and AI systems.
You'll Thrive If You…
What You Can Expect From Us
We won't just meet your expectations. We'll defy them. So you'll enjoy the comprehensive rewards package you'd expect from a leading technology company. But also, a degree of personal flexibility you might not expect. Plus, thoughtful perks, like flexible working hours and your birthday off.
And we don't just talk about diversity and inclusion. We live it every day – with thriving networks including dh Gender Equality Network, dh Proud, dh Family, dh One, dh Enabled and dh Thrive as the living proof. We want everyone to have the opportunity to shine and perform at your best throughout our recruitment process — please let your recruiter know what adjustments would help.
UK benefits
Our approach to Flexible Working
At dunnhumby, we value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work.
We believe that you will do your best at work if you have a work / life balance. Some roles lend themselves to flexible options more than others, so if this is important to you please raise this with your recruiter, as we are open to discussing agile working opportunities during the hiring process.
For further information about how we collect and use your personal information please see our Privacy Notice which can be found (here)
competitive
Budapest, HU
#2 BEST WORKPLACE CULTURE£80,000 – £90,000 per annum £80,000 - £90,000 / year
London, UK
#1 MOST MISSION DRIVEN COMPANY
3 office days / week
Core hours 11–3
£81,998 per annum + benefits including 4.5 day week and 11%…
Remote (UK)
Competitive, plus great benefits
Glasgow | Manchester
#2 BEST WORKPLACE CULTURECompany employees:
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