SMB Account Manager

Job Description

SMB Account Manager

Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drives everything we do. Our Commercial team sits at the centre of Deliveroo’s marketplace—shaping how we serve restaurants, grocers, and new verticals worldwide. From negotiating key partnerships to unlocking new revenue streams and crafting data-led growth strategies, we take on big challenges that move the business forward. If you thrive in fast-paced, commercial environments and want to influence the future of a global brand—this is the team for you.

We’re looking for an SMB Account Manager to join our UAE team. In this role, you’ll maintain and grow relationships with a portfolio of independent and multi-site restaurant partners, ensuring they operate with brilliant basics while driving sustainable growth.

Get to know our Commercial team — what drives us, how we work, and what you can expect.

What You’ll Be Doing

You’ll be joining the Small Medium Business (SMB) team. This team is the engine room of our restaurant ecosystem in the UAE, focusing on hyper-local growth and building long-term value for our diverse range of partners.

Here’s what your day-to-day might look like:

• Build and nurture strong relationships with small and medium restaurant accounts through proactive face-to-face meetings.

• Drive sustainable growth by identifying focus areas and growth levers across your portfolio to implement scalable solutions.

• Cross-sell and upsell key Deliveroo services, ensuring partners have the right tools to succeed in a competitive marketplace.

• Diagnose and report on performance KPIs, independently resolving day-to-day issues and unlocking critical value improvements.

• Lead the delivery agenda, ensuring your partners operate with "brilliant basics" to provide the best possible experience for customers.

What You’ll Need to Thrive

Our ideal candidate will bring strong expertise in some of these areas and curiosity to grow in others:

• Commercial Mindset: Proven ability to drive yourself toward monthly targets and objectives with a "get it done" attitude.

• Bilingual Communication: Fluency in both English and Arabic is essential for managing our diverse partner base in the UAE.

• Data Literacy: Strong experience with Excel, Google Sheets, or formula-based tools; experience with Looker is a significant plus.

• Relationship Management: A natural communicator who is well-organised, efficient, and comfortable being "on the ground" with partners.

• Problem Solving: Ability to independently diagnose inefficiencies and implement solutions against multiple partners simultaneously.

Why Join Us?

At Deliveroo, you’ll do work that matters, solving real-world problems in a three-sided marketplace that’s constantly evolving. We’re food lovers, problem solvers, community builders and more, brought together by a shared drive to make things better. Working here you can expect to:

🔧 Make a visible impact every day

Your work directly improves experiences for customers, partners and riders.

🌱 Learn fast in an entrepreneurial environment

Work close to the market with autonomy, pace and real responsibility.

🧠 Build a career, not just a role

Stretch yourself, develop new skills and grow as the business evolves.

🌎 Deliver together in an inclusive culture

Collaborative, values-driven teams that support how you work best.

We aim to create a fair process that lets your skills shine—our interview typically includes 3-4 stages. Find more about how we hire here.

Our Global Structure

Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team.

Diversity, Equity and Inclusion

At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong.

We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief.

If you have a disability or long-term health condition and need support to apply for one of our roles, or if you require any reasonable adjustments during the recruitment process, please contact our recruitment team at accommodations@deliveroo.co.uk and we’ll be happy to help ensure you have a fair and equitable experience.

If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you!