Senior Strategy & Operations Manager, New Verticals

Job Description

Strategy & Operations Manager (New Verticals)

Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drives everything we do. Our Commercial team sits at the centre of Deliveroo’s marketplace—shaping how we serve restaurants, grocers, and new verticals worldwide. From negotiating key partnerships to unlocking new revenue streams and crafting data-led growth strategies, we take on big challenges that move the business forward. If you thrive in fast-paced, commercial environments and want to influence the future of a global brand—this is the team for you.

We’re looking for a Strategy & Operations Manager to join our London team. In this role, you’ll play a pivotal role in shaping the trajectory of our on-demand grocery and retail business, moving from high-level problem definition to operational delivery.

Get to know our Commercial team — what drives us, how we work, and what you can expect.

What You’ll Be Doing

You’ll be joining the Growth, Cost & Quality team within New Verticals. We are a project-based, entrepreneurial group responsible for the strategic roadmap that allows Deliveroo to win in the highly competitive on-demand grocery market.

Here’s what your day-to-day might look like:

• Lead end-to-end strategic initiatives, from framing complex problems (like structural growth levers and ROI on new features) to ensuring successful operational delivery.

• Oversee complex quantitative analysis and financial modelling, translating data into high-stakes recommendations for the senior leadership team.

• Orchestrate cross-functional ‘pods’ across Product, Commercial, Marketing, and Engineering to operationalise new growth initiatives.

• Own the performance management framework, including annual planning, OKR-setting, and leading weekly/monthly business reviews to provide the "narrative" behind the numbers.

• Identify P&L opportunities, proactively surfacing cost-saving or revenue-driving levers to outpace the market.

What You’ll Need to Thrive

Our ideal candidate will bring strong expertise in some of these areas and curiosity to grow in others:

• Significant Strategic Experience: Proven background in management consulting, corporate strategy, finance, or high-growth operations (typically 4-6+ years).

• Masterful Problem Solving: A track record of leading complex projects, assessing multi-layered risks, and implementing scalable solutions in ambiguous environments.

• Advanced Analytical Skills: Expert-level modelling skills with the ability to turn disparate data sets into actionable strategic roadmaps and P&L improvements.

• Stakeholder Influence: Exceptional communication skills, with a proven ability to "distil" complexity for senior executives and lead in a matrixed organisation.

• Operational Drive: A focus on results, ensuring that strategic recommendations transition into measurable operational changes.

Why Join Us?

At Deliveroo, you’ll do work that matters, solving real-world problems in a three-sided marketplace that’s constantly evolving. We’re food lovers, problem solvers, community builders and more, brought together by a shared drive to make things better. Working here you can expect to:

🔧 Make a visible impact every day

Your work directly improves experiences for customers, partners and riders.

🌱 Learn fast in an entrepreneurial environment

Work close to the market with autonomy, pace and real responsibility.

🧠 Build a career, not just a role

Stretch yourself, develop new skills and grow as the business evolves.

🌎 Deliver together in an inclusive culture

Collaborative, values-driven teams that support how you work best.

We aim to create a fair process that lets your skills shine—our interview typically includes 3-4 stages. Find more about how we hire here.

Our Global Structure

Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team.

Diversity, Equity and Inclusion

At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong.

We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief.

If you have a disability or long-term health condition and need support to apply for one of our roles, or if you require any reasonable adjustments during the recruitment process, please contact our recruitment team at accommodations@deliveroo.co.uk and we’ll be happy to help ensure you have a fair and equitable experience.

If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you!