Programme Manager, Commercial Incentives

Job Description

Programme Manager, Commercial Incentives

Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drives everything we do. Our Commercial team sits at the centre of Deliveroo’s marketplace—shaping how we serve restaurants, grocers, and new verticals worldwide. From negotiating key partnerships to unlocking new revenue streams and crafting data-led growth strategies, we take on big challenges that move the business forward. If you thrive in fast-paced, commercial environments and want to influence the future of a global brand—this is the team for you.

We’re looking for a Programme Manager, Commercial Incentives to join our team. In this role, you’ll be responsible for managing Deliveroo’s approach to rewards, working with local markets to define KPIs and incentive plans that align with our global financial objectives.

Get to know our Commercial team — what drives us, how we work, and what you can expect.

What You’ll Be Doing

You’ll be joining the Commercial Operations team. We enable our frontline commercial teams through insight, learning, and change management. You will be the engine behind our incentive schemes, ensuring they are accurate, engaging, and data-driven.

Here’s what your day-to-day might look like:

• Own Incentive Administration: Lead the monthly and quarterly calculation of incentive plans, managing exceptions and accuracy checks to ensure our teams are paid correctly and on time.

• Modernise Operations: Partner with Product teams to migrate incentive management from manual spreadsheets to user-friendly, automated systems.

• Strategic Design Support: Act as a subject matter expert to help local leaders assess trade-offs between different design options, ensuring schemes drive the right commercial behaviours.

• Performance Insights: Own commercial reporting to identify trends and diagnose issues, using data to highlight opportunities for improved incentive design.

• GTM for Incentives: Support local leadership in preparing "go-to-market" plans for new schemes, ensuring they are communicated clearly and engage all participants.

What You’ll Need to Thrive

Essential

• Meticulous Attention to Detail: A proven track record of ensuring complex calculations are flawless and data quality is maintained across multiple schemes.

• Analytical Capability: Skilled in interpreting data using BI tools (e.g., Looker, Tableau) and Microsoft Excel to derive actionable business insights.

• Project Management: Proven ability to manage multiple complex projects in parallel, coordinating across global markets and cross-functional stakeholders.

• Strategic Problem-Solving: Ability to quickly understand complex business contexts, articulate trade-offs, and anticipate risks before they impact the business.

• Influential Communication: Excellence in simplifying complex financial or strategic ideas and collaborating effectively with senior stakeholder groups.

Nice to Have

• Experience in a Sales Operations or Finance-adjacent role within a high-growth tech environment.

• Previous experience in change management or "internal GTM" for compensation-related projects.

Why Join Us?

At Deliveroo, you’ll do work that matters, solving real-world problems in a three-sided marketplace that’s constantly evolving. We’re food lovers, problem solvers, community builders and more, brought together by a shared drive to make things better. Working here you can expect to:

🔧 Make a visible impact every day

Your work directly improves experiences for customers, partners and riders.

🌱 Learn fast in an entrepreneurial environment

Work close to the market with autonomy, pace and real responsibility.

🧠 Build a career, not just a role

Stretch yourself, develop new skills and grow as the business evolves.

🌎 Deliver together in an inclusive culture

Collaborative, values-driven teams that support how you work best.

We aim to create a fair process that lets your skills shine—our interview typically includes 3-4 stages. Find more about how we hire here.

Our Global Structure

Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team.

Diversity, Equity and Inclusion

At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong.

We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief.

If you have a disability or long-term health condition and need support to apply for one of our roles, or if you require any reasonable adjustments during the recruitment process, please contact our recruitment team at accommodations@deliveroo.co.uk and we’ll be happy to help ensure you have a fair and equitable experience.

If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you!