Manager, B2B Marketing Operations

Job Description

Manager, B2B Marketing Operations

Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drives everything we do. Our Commercial team sits at the centre of Deliveroo’s marketplace—shaping how we serve restaurants, grocers, and new verticals worldwide. From negotiating key partnerships to unlocking new revenue streams and crafting data-led growth strategies, we take on big challenges that move the business forward. If you thrive in fast-paced, commercial environments and want to influence the future of a global brand—this is the team for you.

We’re looking for a Manager, B2B Marketing Operations to join our London team. In this role, you’ll lead the design and execution of our external partner communications, ensuring we reach the right partners at the right time to drive global growth.

Get to know our Commercial team — what drives us, how we work, and what you can expect.

What You’ll Be Doing

You’ll be joining the Commercial Operations team. We are the engine room of Deliveroo’s frontline strategy, providing the tools, data, and frameworks that empower our teams to build market-leading propositions for our restaurant and retail partners.

Here’s what your day-to-day might look like:

• Lead Communication Strategy: Oversee the B2B marketing calendar, managing the end-to-end planning, QA, and delivery of multi-channel campaigns for our global partner base.

• Optimise Campaign Performance: Implement robust tracking and reporting mechanisms to monitor in-flight performance, using data-led insights to recommend and execute optimisations.

• Own the MarTech Stack: Act as the business owner for Salesforce Marketing Cloud, Pardot, and internal tools, collaborating with Product teams to evolve our technical capabilities.

• Drive Strategic Alignment: Resolve trade-offs between business goals and communication frequency, ensuring internal frontline messaging is perfectly synced with external partner outreach.

• Continuous Improvement: Champion best practices in campaign design and automation, staying ahead of industry trends to keep Deliveroo’s B2B communications world-class.

What You’ll Need to Thrive

Essential

• Technical Expertise: Significant experience using Salesforce Marketing Cloud and Pardot, including a strong understanding of Sales Cloud data structures.

• Strategic Problem Solving: Proven ability to apply structured thinking to complex trade-offs and anticipate risks within a fast-moving commercial environment.

• Analytical Rigour: Highly numerate with the ability to translate business hurdles into data problems; experience with SQL and BI tools (like Looker or Tableau) is essential.

• Project Leadership: A track record of managing multiple complex projects simultaneously across cross-functional global stakeholders.

• Technical Literacy: Working knowledge of HTML, CSS, AMPscript, and marketing automation tools.

Nice to Have

• Experience in a high-growth marketplace or fintech environment.

• Proven ability to coach and develop junior operations executives.

Why Join Us?

At Deliveroo, you’ll do work that matters, solving real-world problems in a three-sided marketplace that’s constantly evolving. We’re food lovers, problem solvers, community builders and more, brought together by a shared drive to make things better. Working here you can expect to:

🔧 Make a visible impact every day

Your work directly improves experiences for customers, partners and riders.

🌱 Learn fast in an entrepreneurial environment

Work close to the market with autonomy, pace and real responsibility.

🧠 Build a career, not just a role

Stretch yourself, develop new skills and grow as the business evolves.

🌎 Deliver together in an inclusive culture

Collaborative, values-driven teams that support how you work best.

We aim to create a fair process that lets your skills shine—our interview typically includes 3-4 stages. Find more about how we hire here.

Our Global Structure

Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team.

Diversity, Equity and Inclusion At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong.

We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief.

If you have a disability or long-term health condition and need support to apply for one of our roles, or if you require any reasonable adjustments during the recruitment process, please contact our recruitment team at accommodations@deliveroo.co.uk and we’ll be happy to help ensure you have a fair and equitable experience.

If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you!