Partner Operations Manager

Job Description

Partner Operations Manager

Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drives everything we do. Our Commercial team sits at the centre of Deliveroo’s marketplace—shaping how we serve restaurants, grocers, and new verticals worldwide. From negotiating key partnerships to unlocking new revenue streams and crafting data-led growth strategies, we take on big challenges that move the business forward. If you thrive in fast-paced, commercial environments and want to influence the future of a global brand—this is the team for you.

We’re looking for a Partner Operations Manager to join our London team. In this role, you’ll help us optimise delivery performance for our highest-volume partners, ensuring a seamless experience for customers at scale.

What You’ll Be Doing

You’ll be joining the Partner Operations team within the UK & Ireland department. We are a dedicated group focused on improving the end-to-end delivery journey for our largest restaurant and grocery partners in our most mature market.

Here’s what your day-to-day might look like:

• Optimise Partner Performance: Drive measurable improvements in delivery operations for high-volume partners, identifying bottlenecks and testing scalable solutions.

• Bridge Commercial & Ops: Equip our commercial teams with the tools and data-led insights needed to improve site-level performance and partner satisfaction.

• Advocate for Partners: Collaborate with Product teams to ensure the "voice of the partner" informs new feature development and lead the internal and external rollout of these tools.

• Scale New Growth: Lead the operational launch of new partner sites and the expansion of existing ones, ensuring high performance from day one.

• Strategic Stakeholder Management: Build rigorous operational proposals and lead negotiations with senior internal and external stakeholders to align on shared goals.

What You’ll Need to Thrive

Our ideal candidate will bring strong expertise in some of these areas and curiosity to grow in others:

• Stakeholder Influence: Proven ability to build strong relationships and rally internal and external partners behind complex ideas or operational changes.

• Analytical Thinking: Significant experience identifying key data points to make informed decisions and presenting findings in a concise, logical manner.

• Project Leadership: A strong track record of managing multiple high-stakes projects simultaneously while maintaining a structured approach to delivery.

• Operational Curiosity: An inquisitive mindset that naturally questions the status quo to find more efficient ways of working.

• Strategic Communication: The ability to deliver structured, logical messages to senior leadership, showing a deep understanding of how operations impact financial and strategic goals.

Why Join Us?

At Deliveroo, you’ll do work that matters, solving real-world problems in a three-sided marketplace that’s constantly evolving.

We’re food lovers, problem solvers, community builders and more, brought together by a shared drive to make things better. Working here you can expect to:

🔧 Make a visible impact every day

Your work directly improves experiences for customers, partners and riders.

🌱 Learn fast in an entrepreneurial environment

Work close to the market with autonomy, pace and real responsibility.

🧠 Build a career, not just a role

Stretch yourself, develop new skills and grow as the business evolves.

🌎 Deliver together in an inclusive culture

Collaborative, values-driven teams that support how you work best.

We aim to create a fair process that lets your skills shine—our interview typically includes 3-4 stages. Find more about how we hire here.

Our Global Structure

Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team.

Diversity, Equity and Inclusion

At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong.

We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief.

If you have a disability or long-term health condition and need support to apply for one of our roles, or if you require any reasonable adjustments during the recruitment process, please contact our recruitment team at accommodations@deliveroo.co.uk and we’ll be happy to help ensure you have a fair and equitable experience.

If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you!