How does Puzzel's Nordic heritage influence its company culture and employee work-life balance?

Puzzel's Nordic roots foster a culture of trust and autonomy, allowing employees to manage their workload flexibly. The company prioritizes work-life balance, reflecting the high productivity and shorter working hours common in Nordic countries. Employees are also encouraged to take extended summer holidays, typically 3-4 weeks, to ensure adequate rest and rejuvenation.

What flexible working arrangements does Puzzel provide for its employees?

Puzzel offers robust flexible working options, including a remote-first approach in the UK and a hybrid model in other regions, typically involving 2-3 days in the office. The company is flexible with daily schedules and allows employees to work remotely from other locations for short periods, provided it is pre-agreed. This flexibility supports employees in balancing their professional and personal commitments.

What initiatives is Puzzel undertaking to promote diversity and inclusion within its workforce?

Puzzel is actively committed to improving diversity and inclusion, particularly in gender representation. The company has significantly increased female leadership in its Global Leadership Team and boosted the percentage of female hires. Puzzel also partners with organizations like Flexa and state employment initiatives to attract a more diverse talent pool.

Highlights

Flexibility

94%

Family friendly

92%

Inclusivity

88%

Puzzel

Customer Service

Customer Engagement

The leading European provider of customer engagement solutions

Customer Service

Customer Engagement

Puzzel is a Norwegian headquartered B2B vendor of what we call "CCaaS" - cloud-based customer contact centre solutions.

Think about everything that the customer service agents use internally: the dashboards and interfaces + all of the automated tools to help them provide you with the best possible customer experience.

Add on managerial tools such as Quality Assurance, Workforce Scheduling, Case Management (ticketing) to ensure that the customer service department is appropriately staffed at all times and doing a great job.

Throw in the automated chatbot on the website + pop-ups to guide you through your journey when buying a product, and you'll hopefully get an idea of what we do!

Being a Scandy business means:

Trust & autonomy, from day 1, to manage your workload however you see fit.
Family-first: the Nordics take early years support and education seriously and that is embodied by our flexibility for you to manage your time around school/nursery runs, or indeed whatever else is going on in your life!
Work-life balance: the Nordics have one of the greatest productivity levels/hours worked, with Norway ranking 2nd in the world + Denmark in the top 10 + Sweden narrowly missing out at number 11. They know that it's all about working smart, rather than working long hours. Oh, and they typically go off for 3-4 weeks over their summer holidays, so they know how to take a break too...

We have entities across Norway, Sweden, Denmark, Netherlands, UK & Bulgaria and have a super international workforce. Will you be one of them soon?

9.2

/10

9.2

/10

This score reflects how open and clear a company is about its working environment. The higher the score, the more insight they've shared into their ways of working.

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What Puzzel offers their employees

Age inclusive

85% of Puzzel employees say it's a great place to work for over 50's.

Collaborative & team-orientated

81% of Puzzel employees agree that they have a collaborative & team-orientated culture.

Culture

Puzzel employees gave the culture a score of 80/100.

Diversity

82% of Puzzel employees feel there is good representation of diverse employees.

Working groups to support female and non-binary employees

Family friendly

92% of Puzzel employees say it is a family friendly workplace.

Enhanced maternity leave

Enhanced paternity leave

Adoption leave

Pregnancy loss leave

Fast-moving & experimental

81% of Puzzel employees agree that they have a fast-moving & experimental culture.

Flexibility

94% of Puzzel employees say they can work flexibly.

Hybrid working (with some weekly office time)

Core hours 11–3

Inclusivity

88% of Puzzel employees feel it is an inclusive place to work.

Gender diversity in the senior leadership team

Learning & development

Puzzel employees rated the learning and development opportunities as a 69/100.

Lunch and learns

L&D budget

In house training

Work-life balance

80% of Puzzel employees feel they have a good work-life balance.

Flexible working at Puzzel

In the UK, we take a remote-first approach; we do have an office space in central London and there are times when employees are asked to come in, particularly during the onboarding period if it's deemed that face-to-face exposure will help, but largely, it is left to the individual and their manager to agree.

In our other entities, employees typically work 2-3 days/week in the office and the rest from home, but even then, we are flexible around the times people come in/leave to fit their personal schedules and if you happen to be staying with friends/family in another location for a week or 2, we're flexible for you to work remotely during those periods too - just as long as it's not year round (unless pre-agreed)!

Inclusion & Belonging at Puzzel

We want everyone at Puzzel to be their true, authentic selves at work irrespective of nationality, race, ethnicity, religion, sexual orientation, gender identity, physical ability, age, or economic background.

Whilst we are proud to already have a diverse workforce from across the globe, we are aware that things could always be improved – for example, we currently have a ratio of female 25:75 male employees, which whilst not uncommon for the tech industry (average in SaaS is 26% female), it’s far from ideal. So, what are we doing to improve this?

Our Global Leadership Team (C-suite) has shifted from 100% male at the start of 2023 to 4 men: 5 women.
We have increased our % of female hires from 23.6% in 2021 to 38.5% in 2023 and 41% in 2024. 2025 dipped back to 34% - but this has never been a tick box exercise, so we just want to make sure the trend remains positive.
We are partnering with the likes of Flexa, who have significantly higher-than-average talent pools of candidates from diverse backgrounds.
We are working with State Employment initiatives in Norway and Sweden to bring candidates through internship/apprenticeship routes and are investigating similar initiatives in the UK and Bulgaria.
By raising awareness and transparency, we are hoping to further attract a diverse workforce.

We are continuously striving to foster an inclusive and diverse environment, where everyone is celebrated for who they are. If there is anything we can do to support you in the interview process, or beyond, please let us know.

What Employees like about Puzzel

People & Community

Everyone within the company from the top to the bottom of the org hierarchy is very approachable. There is also lots of opportunity to have your thoughts and ideas heard.

Purpose

I would recommend everyone to take a chance and start in Puzzel if you get the chance. It involves a fast pace, a creative but also technical environment with high trust and great opportunities. In a tech environment there are many different types of people working together to develop the company, products and solutions. Innovation, trust and collaboration characterize Puzzel for me.

Working Environment

For me, Puzzel strikes the perfect balance of pushing hard to be technologically at the forefront, working with the latest tooling, with the understanding that life and family is just as important as delivering in a high-performing environment.

Inclusion

Brilliant support and flexibility around neurodivergence

Growth & Learning

Learning and growing every day!

Awards & Achievements

Pet Friendly

Flexa awards 2025

Work-Life Balance

Flexa awards 2025

Diversity and Inclusion

Flexa awards 2025

Most flexible companies

Flexa100 2024

Professional Services

Industry awards 2023

Frost & Sullivan "Most Innovative European CCaaS provider""

2023

Best Practices Company of the Year

2023

Customer NPS score of 37

2022

Anything else you want to know?

Ask Puzzel a question about their ways of working, benefits, or anything else on their profile, and we'll pass it on for them to answer. (Just a heads up, we can't respond to questions about specific roles or applications)