Senior Account Manager, Grocery & Retail

Job Description

Senior Account Manager (Grocery & Retail)

Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drives everything we do. Our Commercial team sits at the centre of Deliveroo’s marketplace—shaping how we serve restaurants, grocers, and new verticals worldwide. From negotiating key partnerships to unlocking new revenue streams and crafting data-led growth strategies, we take on big challenges that move the business forward. If you thrive in fast-paced, commercial environments and want to influence the future of a global brand—this is the team for you.

We’re looking for a Senior Account Manager to join our UKI New Verticals team. In this role, you’ll help us manage strategic relationships with major grocery and retail partners, driving their growth and developing a ‘best in class’ value proposition for our customers.

Get to know our Commercial team — what drives us, how we work, and what you can expect.

What You’ll Be Doing

You’ll be joining the New Verticals team. We look after our Grocery and Retail partners in Deliveroo's most mature market, partnering closely with global functions to deliver cutting-edge results in a high-growth division.

Here’s what your day-to-day might look like:

• Strategic Relationship Management: Act as the primary point of contact for a strategic Grocery or Retail partner, bridging the gap between their needs and Deliveroo’s internal teams.

• Performance Ownership: Drive business growth through proactive reporting, quarterly business reviews, and identifying specific levers to improve partner performance.

• Marketing & Promotions: Lead the planning and execution of marketing campaigns and promotions as your partners scale, collaborating with cross-functional marketing teams.

• CVP Development: Ensure partners maintain an attractive Customer Value Proposition by optimising selection, pricing, and service levels.

• Expansion & Roll-outs: Own the execution of new site roll-outs, mapping coverage gaps to ensure the successful expansion of your partner's footprint.

• Internal Advocacy: Represent Deliveroo across your partner’s organisation while ensuring internal stakeholders provide the necessary support to hit joint targets.

What You’ll Need to Thrive

Our ideal candidate will bring strong expertise in some of these areas and curiosity to grow in others:

• Commercial Depth: Significant experience in account management or commercial roles (typically 4-5 years), ideally within the grocery or retail sector.

• Data Fluency: Confident in analysing data to cut through the noise and provide clear, actionable recommendations for growth.

• Partner Obsession: Proven ability to build effective relationships and communicate across all levels of an organisation.

• Strategic Agility: Ability to create strategies to drive joint business growth and a willingness to trial new ideas at a rapid pace.

• Collaborative Mindset: A team player who can get the best out of those around them and work effectively within a dynamic, high-growth environment.

Why Join Us?

At Deliveroo, you’ll do work that matters, solving real-world problems in a three-sided marketplace that’s constantly evolving. We’re food lovers, problem solvers, community builders and more, brought together by a shared drive to make things better. Working here you can expect to:

🔧 Make a visible impact every day

Your work directly improves experiences for customers, partners and riders.

🌱 Learn fast in an entrepreneurial environment

Work close to the market with autonomy, pace and real responsibility.

🧠 Build a career, not just a role

Stretch yourself, develop new skills and grow as the business evolves.

🌎 Deliver together in an inclusive culture

Collaborative, values-driven teams that support how you work best.

We aim to create a fair process that lets your skills shine—our interview typically includes 3-4 stages. Find more about how we hire here.

Our Global Structure

Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team.

Diversity, Equity and Inclusion

At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong.

We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief.

If you have a disability or long-term health condition and need support to apply for one of our roles, or if you require any reasonable adjustments during the recruitment process, please contact our recruitment team at accommodations@deliveroo.co.uk and we’ll be happy to help ensure you have a fair and equitable experience.

If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you!