Head of Consumer Communications France (PR, Influencer & Brand Social), 7-month FTC

Job Description

Head of Consumer Communications France (Maternity Cover)

Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drives everything we do. Our Communications & Policy team crafts compelling stories, builds meaningful relationships with stakeholders, and navigates complex regulatory landscapes to support our marketplace of consumers, riders, and restaurant partners.

We’re looking for a Head of Consumer Communications France to join our Paris team on a maternity cover basis. In this role, you’ll lead the strategy and delivery of how Deliveroo is perceived by millions of consumers across PR, influencer marketing, and brand social channels.

What You’ll Be Doing

You’ll be joining the Consumer Communications team. This team sits at the heart of our brand, ensuring Deliveroo remains culturally relevant and front-of-mind through creative storytelling and high-impact activations in the French market.

Here’s what your day-to-day might look like:

• Lead Creative Strategy: Define the consumer communications vision for France across PR, influencer, and social (Meta, TikTok), ensuring our tone of voice is distinctive and culturally resonant.

• Execute Integrated Campaigns: Oversee the planning and delivery of high-impact consumer launches, press office activity, and brand events to maximise share of voice.

• Social & Content Oversight: Manage all brand content on owned social channels, including community management and paid amplification in partnership with global teams.

• Strategic Advisory: Act as a trusted partner to the French Leadership and Marketing teams, aligning communications with commercial and operational priorities.

• Reputation Management: Safeguard the brand by drafting media statements and managing sensitive topics in collaboration with Corporate Comms and Public Affairs.

• Team & Agency Leadership: Manage direct reports and external agencies to ensure high performance, creative excellence, and value for money.

What You’ll Need to Thrive

Essential

• Bilingual Proficiency: Fluent French and professional-level English are required.

• Significant Leadership Experience: Proven track record leading integrated PR, influencer, and social campaigns for a major consumer-facing brand.

• French Market Expertise: A deep understanding of the French media landscape, cultural trends, and influencer ecosystem.

• Stakeholder Mastery: Proven ability to influence senior leaders and navigate complex, matrixed environments.

• Creative Instinct: Strong ability to generate and spot insight-led ideas that drive brand affinity and engagement.

Nice to Have

• Experience working within a high-growth technology business or global marketplace.

• A genuine passion for food, culture, and the evolving digital landscape.

Why Join Us?

At Deliveroo, you’ll do work that matters, solving real-world problems in a three-sided marketplace that’s constantly evolving. We’re food lovers, problem solvers, community builders and more, brought together by a shared drive to make things better. Working here you can expect to:

🔧 Make a visible impact every day

Your work directly improves experiences for customers, partners and riders.

🌱 Learn fast in an entrepreneurial environment

Work close to the market with autonomy, pace and real responsibility.

🧠 Build a career, not just a role

Stretch yourself, develop new skills and grow as the business evolves.

🌎 Deliver together in an inclusive culture

Collaborative, values-driven teams that support how you work best.

We aim to create a fair process that lets your skills shine—our interview typically includes 3-4 stages. Find more about how we hire here.

Our Global Structure

Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team.

Diversity, Equity and Inclusion

At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong.

We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief.

If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience.

If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you!