Network Engineering Professional

Job Description

Recruiter: Trevor Newman

Hiring Manager: Gary DarraghCareer Grade: E

Internal Closing Date: 6/03/26

Why this job matters

In this role, you’ll be at the forefront of driving automation capabilities and innovative solutions across our Mobile Innovation Labs, with a strong focus on Lab support for Radio access Network, remote access, and physical infrastructure. Your work will enable faster, smarter, and more reliable testing environments that underpin the evolution of our mobile network technologies.

You’ll collaborate within a dynamic team to design and deliver automated open-source scripts, tools, and test solutions that address complex technical and business challenges. By applying best practices, leveraging cutting-edge technologies, and using your problem-solving skills, you’ll help shape the future of network automation.

This role isn’t just about technical expertise—it’s about engagement, influence and on the Job learning. You’ll work closely with technology delivery teams, business partners, and stakeholders to ensure solutions are robust, secure, and aligned with strategic goals. Your ability to communicate effectively and foster collaboration will be key to delivering impactful outcomes.

Ultimately, your contribution will accelerate innovation, improve efficiency, and enhance the quality of services for millions of customers—making this role critical to our success in a rapidly evolving telecom landscape.

What you’ll be doing

• Support daytoday testing activities across BT Mobile Innovation Labs.
• Ensure reliable mobile handset connectivity to the EE/BT Mobile Network and associated test environments.
• Maintain lab readiness by configuring devices, SIMs, tools, and connectivity equipment.
• Monitor and troubleshoot issues across RAN, devices, logging tools, network access, and lab platforms.
• Perform rootcause analysis on connectivity issues and escalate to engineering teams where required.
• Build tools and databases to support configuration changes, track assets and conduct health checks.
• Create dashboards and reporting solutions to track lab usage, device behaviour, network performance, and issue trends.
• Document processes, maintain configuration records, and support continual improvement of lab systems.
• Act as the primary contact for remote engineers accessing Bristol labs.
• Provide technical support for configuration, device setup, log capture and analysis, and environment access.
• Manage incident intake, triage, resolution tracking, and communication updates.
• Build strong working relationships with internal customers and engineering partners.

The skills you'll need

• Awareness of concepts like cell sites, radio access, signal strength, network registration, etc.
• Understanding of SIM profiles, APNs, device provisioning.
• Willingness to learn how EE/BT mobile networks behave in real test conditions
• Comfortable configuring and handling: Test handsets, tablets, routers SIMs and eSIM profiles
• Test rigs, attenuators, RF enclosures, chargers, hubs
• Ability to follow standard setup procedures for devices and tools used across the labs.
• Basic diagnostic skills for: WiFi, mobile data, VoLTE, VoWiFi, USB, ADB, cable connections, drivers
• Common Android & iOS device behaviours
• Ability to run structured troubleshooting steps and escalate with clear evidence Shape
• Mobile log capture tools (e.g, Device logs)
• Network analysis basics (signal metrics, call flows)
• Understanding how log files feed into issue diagnosis, health checks and reporting.
• Exposure to Power BI, dashboards and simple data visualisation, Power Automate, SharePoint Lists, Power Apps
• Simple SQL/query concepts
• Intro-level PowerShell understanding (or strong willingness to learn)
• Health checks , File processing, Data extraction
• Understanding version control basics (Git) desirable but not required.
• Understanding lab access flows: Jump servers / remote access, VPN basics, Basic Windows/Mac troubleshooting
• Ability to support remote engineers accessing lab environments
• Hands-on familiarity with: Inventory systems, Booking systems, Asset tracking, Managing device/SIM allocations

Our leadership standards

Looking in:
Leading inclusively and Safely
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.

Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.

Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.

About us

BT Group was the world’s first telco and our heritage in the sector is unrivalled. As home to several of the UK’s most recognised and cherished brands – BT, EE, Openreach and Plusnet, we have always played a critical role in creating the future, and we have reached an inflection point in the transformation of our business.

Over the next two years, we will complete the UK’s largest and most successful digital infrastructure project – connecting more than 25 million premises to full fibre broadband. Together with our heavy investment in 5G, we play a central role in revolutionising how people connect with each other.

While we are through the most capital-intensive phase of our fibre investment, meaning we can reward our shareholders for their commitment and patience, we are absolutely focused on how we organise ourselves in the best way to serve our customers in the years to come. This includes radical simplification of systems, structures, and processes on a huge scale. Together with our application of AI and technology, we are on a path to creating the UK’s best telco, reimagining the customer experience and relationship with one of this country’s biggest infrastructure companies.

Change on the scale we will all experience in the coming years is unprecedented. BT Group is committed to being the driving force behind improving connectivity for millions and there has never been a more exciting time to join a company and leadership team with the skills, experience, creativity, and passion to take this company into a new era.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.

BENEFITS

• Annual On target bonus 10% (personal and company multipliers)
• BT Pension scheme; minimum 5% employee contribution, BT contribution 10%
• Life Assurance
• Direct share scheme
• Exclusive colleague discounts on our latest and greatest BT broadband packages
• 50% off EE mobile pay monthly or SIM only plans and 50% discount for friends and family on EE SIM only plans
• My Discounts gives colleagues access to unbeatable savings on everyday purchases at hundreds of retailers
• Discounted EE TV including TNT Sport and the NOW Entertainment membership
• Great support for working parents including pay whilst on maternity, adoptive, and paternity leave
• Option to join the Healthcare Cash Plan or other benefits such as dental insurance, gym memberships etc.
• 25 days annual leave (not including bank holidays), increasing with service with buy holiday option
• equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up.
• Volunteering days so you can give back to your local community
• Brand new electric vehicle salary sacrifice arrangement, known as ‘My EV’